Retail Sales Associate

Powerstart Marketing; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Job summary

A dynamic marketing firm in Pampanga is seeking a Customer Service & Sales Associate to manage online inquiries and calls. Responsibilities include assisting customers, converting inquiries into sales, and maintaining organized communication records. Ideal candidates will possess strong communication skills, be customer-focused, and willing to learn. Experience in customer service or sales is a plus. Expect a fast-paced environment with daily sales targets to meet.

Qualifications

• Experience in customer service or online selling is an advantage.
• Willing to learn and undergo training if no experience.
• Honest, responsible, and hardworking.
• Fast responder and able to multitask.
• Patient, polite, and customer-focused.
• Honest, responsible and hardworking.

Responsibilities

• Respond promptly to customer inquiries via social media and phone.
• Assist customers in choosing the right products.
• Prepare quotations and guide customers through the buying process.
• Follow up inquiries and convert leads into sales.
• Maintain organized chat responses and conversation history.
• Record customer orders and maintain chat history.
• Handle customer concerns, complaints, and after-sales inquiries professionally.
• Meet daily and monthly sales targets.

Skills

Strong communication skills

Fast responder

Customer-focused

Multitasking ability

Hardworking

Customer service

Online selling

Willingness to learn

Education

At least High School or Senior High graduate

Job description

Job Description

Job Summary

We are looking for a responsive and customer-oriented Customer Service & Sales Associate to handle online inquiries, calls, and messages across different platforms. The role involves assisting customers, answering questions, and converting inquiries into sales while providing excellent service.

Key Responsibilities

• Respond promptly to customer inquiries via:
  • Instagram
  • SMS and phone calls
• Assist customers in choosing the right products based on their needs
• Prepare quotations and guide customers through the buying process
• Follow up inquiries and convert leads into sales
• Coordinate with store team for product availability and scheduling
• Record customer orders and details properly
• Maintain organized chat responses and conversation history
• Handle customer concerns, complaints, and after-sales inquiries professionally
• Meet daily and monthly sales targets

Qualifications

• At least High School or Senior High graduate (College level is a plus)
• Experience in customer service, online selling, or sales is an advantage
• If no experience, must be willing to learn and undergo training
• Strong communication skills (written and verbal)
• Fast responder and able to multitask
• Patient, polite, and customer-focused
• Honest, responsible, and hardworking

Preferred Skills

• Sales-driven and goal-oriented
• Good typing speed and grammar
• Ability to handle multiple chats at the same time
• Basic knowledge of cars is a plus (but not required)

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.