Social Media Moderator: Safe, Engaged Online Communities

3M; Taguig; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

On-site work 4 days/week

Job summary

3M Global Service Center Philippines seeks a Social Media Moderator to join our on-site team in the Metro Manila area. You will review, respond to, and moderate comments and direct messages across Facebook, Instagram, LinkedIn, YouTube, and more, ensuring alignment with community guidelines and safety standards.

Ideal candidates have a Bachelor's degree, 2 years of moderation experience, strong English communication, and familiarity with major social platforms.

Qualifications

• Bachelor’s degree or higher (completed and verified prior to start).
• Two years of social media moderation experience in various environments.
• Strong communication skills, particularly reading and writing in English.
• Experience with platforms such as Facebook, Instagram, YouTube.

Responsibilities

• Reviewing, responding, and moderating comments and direct messages on social media platforms.
• Escalating complex or sensitive issues to higher management or specialized teams.
• Ensuring content adheres to community guidelines and platform standards to maintain a safe environment.
• Identifying and flagging inappropriate content such as hate speech, graphic content, or spam.
• Providing feedback to improve moderation processes.

Skills

Strong communication skills

English proficiency

Content moderation experience

Platform familiarity

Education

Bachelor’s degree or higher

Tools

Sprinklr

Sprout Social

Job description

3M Global Service Center Philippines seeks a Social Media Moderator to join our on-site team in the Metro Manila area. You will review, respond to, and moderate comments and direct messages across Facebook, Instagram, LinkedIn, YouTube, and more, ensuring alignment with community guidelines and safety standards.

Ideal candidates have a Bachelor's degree, 2 years of moderation experience, strong English communication, and familiarity with major social platforms.