Agent, Social Media Moderation

3M; Taguig; Hybrid; PHP 260,000 - 360,000; Full time

Job summary

3M is seeking a Social Media Moderator to help review, respond to, and moderate comments and messages across major platforms. You will ensure content adheres to policy standards and maintain a positive online environment, while identifying and flagging inappropriate content.

The role requires a Bachelor’s degree or higher and at least two years in moderation or related field, with strong English communication skills and familiarity with platforms like Facebook, Instagram, and YouTube.

Qualifications

• Bachelor’s degree or higher (completed and verified prior to start).
• Two years of social media moderation or related field experience in various environments.
• Strong communication skills, particularly reading and writing in English; proficient with major platforms.

Responsibilities

• Reviewing, responding, and moderating comments and messages on social platforms; escalate when needed.
• Ensure content follows guidelines, policies, and platform standards; maintain a safe, respectful environment.
• Identify and flag inappropriate content such as offensive language, hate speech, or spam.
• Maintain understanding of community standards, policies, and trends.
• Provide feedback to improve moderation processes.

Skills

English proficiency

Communication skills

Content moderation experience

Education

Bachelor’s degree or higher

Tools

Sprinklr

Sprout Social

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

Duties & Responsibilities

As a Social Media Moderator, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Reviewing, responding, and moderating comments and direct messages on social media platforms (Facebook, Instagram, LinkedIn, YouTube, etc.), and escalating complex or sensitive issues to higher management or specialized teams
• Ensuring all content adheres to community guidelines, legal policies, and platform standards, and maintaining a positive user experience by ensuring a safe and respectful online environment
• Identifying and flagging inappropriate content such as offensive language, graphic images, hate speech, or spam
• Maintaining a thorough understanding of community standards, policies, and trends
• Providing feedback and suggestions for improving moderation processes

Preferred Qualifications

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)
• Two (2) years of social media moderation, community management, or a related field experience in a private, public, government or military environment such as in customer service
• Strong communication skills, particularly on reading and writing in English and in the specific language assigned
• Experience with specific platforms or social media networks (e.g., Facebook, Instagram, YouTube).

This role has on‑site working model, with the employee working at least 4 days per week in the 3M locations

Location for this role is at 3M GBS Philippines

This role will require working hours aligned with the supported business time zone, which may fall outside standard Philippine working hours.

Travel: not required

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Additional qualifications that could help you succeed even further in this role include:

• Two (2) years proven experience in content moderation, community management, or a related field in a private, public, government or military environment

Preferred skills include:

• Strong understanding of internet culture, trends, and online behavior
• Familiarity with content moderation tools and platforms (Sprinklr, Sprout Social, etc.)
• Excellent attention to detail and the ability to make quick decisions
• Knowledge of legal issues related to online content (e.g., copyright, harassment)

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world.

Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.