Social Media & Community Specialist

Enstack Technologies, Inc.; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Enstack Technologies, Inc. is seeking a Content & Community Specialist to execute day-to-day content, social media, and community initiatives across digital and offline channels.

You will work with the Head of Marketing and cross-functional teams to ensure campaigns are executed consistently and communities stay engaged. The role combines content execution, social media management, community engagement, campaign coordination, and marketing operations support to deliver a seamless brand

Qualifications

• 1–3 years of experience in social media management, content marketing, community management, or marketing coordination.

Responsibilities

• Execute Enstack's day-to-day social media presence across all owned channels with quality and timeliness.
• Create simple platform-native content and coordinate creative execution.
• Moderate and engage with Enstack's online communities across social media and messaging platforms.
• Coordinate marketing activities to ensure campaigns launch accurately and on schedule.
• Maintain marketing calendars, trackers, and project management systems.

Skills

Social media management

Content marketing

Community management

Marketing coordination

Tools

Canva

CapCut

Job description

ABOUT ENSTACK

Enstack is changing the way businesses are built by empowering everyone to become entrepreneurs. Enstack is an all-in-one AI-powered store builder for entrepreneurs to manage sales, payments, and shipping across web, chat, and physical locations. By integrating Artificial Intelligence into the core of business building, it is a transformative force in entrepreneurship, providing tools and a supportive ecosystem to help its users dream bigger, build smarter businesses, and live richer lives. Powering 100,000+ entrepreneurs in the Philippines and expanding regionally, it is backed by Mangrove Capital Partners, first institutional investors of Skype & Wix, and payments leader Xendit.

WHY JOIN US?

More than any time in recent history, you can build and grow a business (or three) while having full control of your time and leading a balanced life. Success as an entrepreneur today is limitless, fueled by the power of your ideas and the courage to take risks. With Enstack, anyone can become their own boss, embrace every opportunity, and make time for what matters most. We foster a culture of collaboration, innovation, and personal growth, and we value humble, intelligent, compassionate, and creative individuals who possess grit and a drive to pursue bold ideas. Come shape the future of entrepreneurs and create a more digitally inclusive world while advancing your own career with us.

About the role:

The Content & Community Specialist is responsible for executing Enstack's day-to-day content, social media, and community initiatives across digital and offline channels.

Working closely with the Head of Marketing, Growth & Lifecycle Marketing Manager, Multimedia Design Specialist, and cross-functional teams, this role ensures campaigns are executed consistently, communities remain engaged, and marketing operations run smoothly.

The role combines content execution, social media management, community engagement, campaign coordination, and marketing operations support to deliver a seamless brand experience across merchant touchpoints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Content & Social Media Management.

Execute Enstack's day-to-day social media presence across all owned channels while maintaining content quality, consistency, and timely delivery.

• Publish and schedule content across Enstack's social media platforms, including Facebook, Instagram, TikTok, LinkedIn, X, and other relevant channels.
• Maintain the social media content calendar in collaboration with the Head of Marketing.
• Write and adapt platform-specific captions and copy based on approved messaging and campaign objectives.
• Coordinate with the Designer to ensure creative assets are delivered on schedule.
• Monitor content performance and prepare regular social media performance reports.
• Stay informed on platform trends and recommend timely content opportunities.

Content Production Support.

Support content production by creating simple, platform-native content and coordinating creative execution.

• Create basic social media assets using existing templates, including simple graphics, stories, reels, carousels, and platform-native content.
• Assist in preparing content for publishing across various platforms.
• Organize and maintain marketing assets, content libraries, and campaign files.
• Coordinate production timelines with the Designer and external partners when needed.
• Ensure content is formatted and optimized for each platform prior to publication.

Community Management.

Facilitate and build an engaged and responsive merchant community across Enstack's owned communication channels.

• Moderate and engage with Enstack's online communities across social media, messaging platforms, and private groups.
• Respond to comments, direct messages, and community inquiries in a timely and professional manner.
• Facilitate discussions, encourage participation, and maintain healthy community engagement.
• Escalate merchant concerns, feedback, and opportunities to the appropriate internal teams.
• Surface recurring merchant questions, pain points, and feedback to support improvements across Marketing, Product, Merchant Success, and Business Development.

Campaign & Field Marketing Support.

Support the execution of integrated marketing campaigns across digital and offline initiatives.

• Coordinate marketing activities to ensure campaigns launch accurately and on schedule.
• Support merchant workshops, community events, roadshows, partner activations, and other field marketing initiatives as required.
• Assist with event logistics, registrations, marketing materials, and post-event follow-up.
• Capture content during events for use across Enstack's digital channels.
• Support campaign execution across multiple teams to ensure smooth implementation.

Marketing Operations Support.

Provide operational support that enables the marketing team to execute efficiently and consistently.

• Maintain marketing calendars, trackers, and project management systems.
• Assist in campaign coordination across Marketing and cross-functional teams.
• Organize marketing documentation, assets, and project files.
• Support reporting, administrative tasks, and campaign quality assurance.
• Assist with other marketing operational requirements as needed.

What Success in this Role Looks Like:

• Social media channels are consistently active, accurate, and aligned with Enstack's brand voice.
• Marketing campaigns are executed on time with minimal operational issues.
• Merchant communities remain engaged, responsive, and well-supported.
• Marketing assets, calendars, and project workflows are organized and reliable.
• Internal teams can depend on timely coordination and operational support to execute marketing initiatives efficiently.
• Merchant feedback and community insights surfaced regularly to help improve marketing, products, and customer experience.

Key Performance Indicators:

Content & Social Media

• Content publishing accuracy and timeliness
• Content calendar adherence
• Organic engagement rate
• Social media audience growth
• Content quality and brand consistency

Community

• Community response time
• Community engagement rate
• Merchant inquiry resolution and escalation turnaround
• Community participation and activity

Campaign Execution

• Campaign launch timeliness
• Campaign execution accuracy
• Event and activation support effectiveness

Marketing Operations

• Accuracy of marketing documentation and trackers
• Timely completion of operational deliverables
• Internal stakeholder satisfaction with marketing support

QUALIFICATIONS

• 1–3 years of experience in social media management, content marketing, community management, or marketing coordination.
• Strong understanding of major social media platforms and their content best practices.
• Excellent written communication and attention to detail.
• Experience using social media scheduling and management tools.
• Basic proficiency in Canva, CapCut, or similar content creation tools.
• Strong organizational and project coordination skills.
• Comfortable engaging with online communities and responding to customer inquiries.
• Willingness to support offline events and field marketing initiatives as needed.
• Proactive, adaptable, and comfortable working in a fast-paced startup environment.