Social Media Community Associate

Star Digital Marketing Solutions Inc.; Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Flexible schedule

On-site parking

Job summary

Star Digital Marketing Solutions Inc. is seeking a Social Media Management Associate to steward our online presence across major platforms and produce engaging content aligned with brand guidelines.

You will plan content calendars, collaborate with designers, writers, and the marketing team, and monitor performance to inform improvements. This role focuses on creativity, organization, and timely execution from a Manila-based office.

Qualifications

• Bachelor's degree in Marketing, Communications, Advertising, Multimedia Arts, Business, or related field.
• 1–2 years of experience in social media management, digital marketing, or related roles.
• Experience managing Facebook, Instagram, TikTok, LinkedIn, and other platforms.
• Strong copywriting and content creation skills.
• Proficiency with social media scheduling tools like Meta Business Suite, Buffer, or Hootsuite.
• Basic knowledge of Canva, Photoshop, Illustrator, or other content creation tools.
• Familiarity with social media analytics and reporting.
• Excellent communication, creativity, and organizational skills.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Social Media Management: Manage company accounts across platforms and maintain a content calendar.
• Content Creation: Produce captions, graphics, reels, and short-form videos in line with branding.
• Community Management: Monitor and respond to comments and messages, build relationships.
• Analytics & Reporting: Track reach, engagement, and conversions; prepare reports.
• Marketing Support: Assist in campaigns, influencer partnerships, and cross-team collaboration.

Skills

Copywriting

Content creation

Social media management

Communication

Creativity

Organization

Multitasking

Education

Bachelor's degree in Marketing, Communications, Advertising, Multimedia Arts, Business, or related field

Tools

Meta Business Suite

Buffer

Hootsuite

Canva

Photoshop

Illustrator

Job description

The Social Media Management Associate is responsible for managing the company's social media presence by creating and publishing engaging content, interacting with online communities, and supporting digital marketing campaigns. This role helps increase brand awareness, drive audience engagement, and strengthen the company's online presence through creative content and data-driven strategies. The ideal candidate is creative, organized, up to date with social media trends, and experienced in managing multiple social media platforms. Key Responsibilities

1. Social Media Management

• Manage the company's social media accounts, including Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and other relevant platforms.

• Plan and maintain a content calendar to ensure consistent posting.

• Schedule and publish content using social media management tools.

• Monitor platform performance and recommend improvements based on analytics.

2. Content Creation

• Create engaging captions, graphics, reels, short-form videos, and other social media content.

• Coordinate with designers, photographers, videographers, and marketing team members for content production.

• Ensure all content follows the company's branding and messaging guidelines.

• Stay updated with current social media trends and incorporate them into content strategies.

3. Community Management

• Monitor comments, messages, and mentions across all social media platforms.

• Respond to customer inquiries and engage with followers in a timely and professional manner.

• Build positive relationships with the online community and help maintain the company's brand reputation.

• Escalate customer concerns to the appropriate team when necessary.

4. Analytics & Reporting

• Track key social media metrics such as reach, engagement, follower growth, and conversions.

• Prepare regular reports on campaign and content performance.

• Analyze audience insights and competitor activities to identify opportunities for improvement.

• Recommend content and campaign optimizations based on performance data.

5. Marketing Support

• Support the execution of digital marketing campaigns and promotional activities.

• Assist in coordinating influencer partnerships and brand collaborations.

• Collaborate with internal teams to promote company events, products, and initiatives.

• Contribute creative ideas to improve audience engagement and campaign effectiveness.

Qualifications

• Bachelor's degree in Marketing, Communications, Advertising, Multimedia Arts, Business, or a related field.

• At least 1–2 years of experience in social media management, digital marketing, or a related role.

• Experience managing Facebook, Instagram, TikTok, LinkedIn, and other social media platforms.

• Strong copywriting and content creation skills.

• Proficiency in social media scheduling tools such as Meta Business Suite, Buffer, Hootsuite, or similar platforms.

• Basic knowledge of Canva, Adobe Photoshop, Adobe Illustrator, or other content creation tools.

• Familiarity with social media analytics and reporting.

• Excellent communication, creativity, and organizational skills.

• Ability to manage multiple projects and meet deadlines.

Benefits:

• Flexible schedule

• On-site parking

Supplemental Pay:

• 13th month salary

• Bonus pay

Job Type:

• Full-time

Work Location:

• Onsite, 747 Nicanor Padilla St., San Miguel, Manila (Near Malacañang)