Social Listening Specialist

Datawords; Philippines; On-site; PHP 480,000 - 620,000; Full time

Benefits offered by this job

Hybrid setup

Shift incentive

Health insurance with dental/optical

LinkedIn Learning access

Leave benefits

Job summary

Datawords Philippines is hiring a Social Listening Specialist to monitor dashboards and alerts, review reports, and launch dedicated queries during potential crises. The role covers online news, social conversations, and competitive intelligence for the client and industry with escalation to the French team when needed.

You will work in a fast-paced, multicultural environment from Makati/Cebu offices and collaborate with cross-functional teams under the Web Marketing Manager.

Qualifications

• Bachelor’s degree in a related field.
• Experience in media monitoring, reputation management, or PR is preferred.
• Proficient English communication, written and verbal.
• Experience with media monitoring platforms such as Talkwater, Visibrain, Meltwater or Radarly.
• Strong analytical and reporting skills.
• Proficient with MS Office and Google Workspace.
• Familiarity with AI tools and Large Language Models (LLMs) like ChatGPT.
• Knowledge of collaboration tools such as JIRA, Confluence, and Slack.
• Able to manage time and meet deadlines.
• Willing to work flexible hours, including nights and weekends.

Responsibilities

• Monitor dashboards and alerts to ensure no relevant activity is missed.
• Review automated daily email reports on weekends.
• Launch dedicated monitoring queries during potential crises with escalation as needed.
• Monitor online news and social conversations for client, competitors, and industry.
• Analyze and report on emerging trends, risks, and competitive intelligence.
• Proactively identify developments requiring early visibility and escalate appropriately.

Skills

English communication

Media monitoring

Analytical skills

Report writing

AI tools

JIRA

Confluence

Slack

MS Office

Flexibility

Cross-cultural teamwork

Accountability

Self-management

Proactivity

Education

Bachelor's degree

Tools

Talkwalker

Visibrain

Meltwater

Radarly

Job description

Social Listening Specialist

Company : Datawords Job Type : Full Time Philippines

Job Description - Social Listening Specialist

Datawords has developed an innovative value proposition by placing multicultural adaptation and international deployment of digital content at the center of an industrial production process.

By combining linguistic, cultural, technical and web marketing expertise, Datawords has become a global leader in digital localization and content management across all digital channels. Today, Datawords employs nearly 900 people across major hubs in Paris, Brussels, Shanghai, Hong Kong, Seoul, Tokyo, New York, Montreal, Mexico, Milan, Barcelona and Luxembourg.

As a fast-growing, multicultural and tech-driven company, Datawords offers a unique opportunity to work with leading international brands and contribute to the future of global digital content.

To support our growing production capacity, we are hiring an Social Listening Specialist for our offices in Makati City and Cebu, Philippines.

Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & Cebu

Office Location: Cebu Business Park, Kamputhaw, Cebu City, Cebu

Reporting to: Web Marketing Manager

Individual contributor

The Social Listening Specialist is responsible for monitoring dashboards, alerts, online news, and social media conversations to ensure that relevant activity involving the client, its competitors, and the industry is identified and addressed. The role conducts verification searches, reviews monitoring reports, launches dedicated monitoring queries when required, and proactively monitors emerging trends, risks, reputational issues, competitive intelligence, and other developments requiring early visibility, while following established escalation procedures.

Responsibilities

• Monitor dashboards and alerts to ensure that no relevant activity is missed, and perform ad hoc verification searches when necessary,
• Review the automated daily email reports on Saturdays and Sundays,
• When required, launch dedicated monitoring queries in the event of a potential crisis during these coverage periods. A clear escalation process is in place: only minor incidents are handled independently by the analyst, while any event assessed as more serious is escalated to and managed by the French team,
• Monitor online news and social media conversations about the client, its competitors, and the industry,
• Proactively monitor emerging trends, conversations, risks and signals that could impact the business,
• Proactively monitor, analyze, and report on competitive intelligence, product and marketing trends, reputational risks, online attacks, coordinated campaigns, and country-specific developments requiring early visibility.

Qualifications

• Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field,
• At least 1 to 2 years of experience in media monitoring, reputation management, or public relations,
• Proficiency in English communication, both written and verbal,
• Proven experience using media monitoring platforms such as Talkwater, Visibrain, Meltwater or Radarly,
• Strong analytical skills with the ability to interpret diverse information from multiple sources,
• Excellent report writing skills, with the ability to create clear, concise, and actionable insights,
• Basic knowledge of Microsoft Office and Google Workspace, including Word, Excel, PowerPoint, Docs, Sheets, and Slides,
• Basic knowledge of AI tools and Large Language Models (LLMs), such as ChatGPT, to enhance productivity and streamline tasks,
• Basic knowledge of collaboration tools such as JIRA, Confluence, and Slack,
• Effective time management and organizational skills, with the ability to meet deadlines,
• Willingness to work flexible hours, including night shifts, weekends, and holidays as needed,
• Adaptable and comfortable working in a fast-paced, evolving environment,
• Strong interpersonal skills with the ability to collaborate effectively across teams,
• Demonstrates accountability by taking ownership of actions, decisions, and outcomes,
• Capable of working independently with minimal supervision while maintaining high-quality results,
• Demonstrates initiative and proactivity.

Work set-up and working hours:

• Night shift (7:00 PM - 8:00 AM CET or 2:00 AM - 3:00 PM PHT)
• Weekends
• French public holidays

Working at Datawords Philippines, you will enjoy:

• Hybrid setup with hybrid allowance
• Competitive Salary
• Shift incentive
• Health Insurance Policy with Dental, Optical and ComPsych coverage
• Learning opportunities, access to Linkedin Learning courses
• Local and International training/business trip opportunities
• Vacation leave, Sick Leave, Offered Leave, Marriage Leave, Birthday Leave
• Virtual and Onsite Health and Wellness Programs
• Inclusive, Fun and Unique Datawords Culture where EVERYONE MATTERS!

WHO WE ARE

Datawords - International Digital Marketing Powered by Multicultural Technologies.

We see technology from a multicultural point of view, which is why our agency creates and proposes cutting edge solutions and innovations that scale quickly to any market.

We always aim to offer the best multicultural digital experience to our clients, and have acquired several agencies with specific expertise in recent years: Digiprod, an audio-visual production company, Vanksen, a digital strategy company and 87seconds, a creative video agency. In a world driven by disruption, we constantly challenge ourselves to improve our solutions and technology, such as Wezen. We focus both on organic growth and are always on the lookout for interesting acquisitions to complement our existing offering.

Datawords was born out of a vision of communication that transcends all borders to reach the broadest possible audience everywhere across the globe. At the heart of that vision is a mix of technological mastery and communications expertise that drives every aspect of our brand DNA - down to our very name.

Technology may be at the heart of what we do, but people are at the heart of who we are. They are the ones who make Datawords a singular place to work for – and with.

From every corner of the globe, our employees bring not only their local language and culture, but their individual energies, passions and motivations to the job each day. The result is a true melting pot of knowledge, skill and perspective in which solutions are never far away.

As technology advances faster and faster and the world becomes smaller every day, our team is made to change

and grow with the times. Because words and technology are only as meaningful as the people behind them.

Come and Join our Growing and Talented Team at Datawords Philippines!

We believe that diversity and inclusion are essential to the success of our company. We are committed to creating an inclusive working environment where every employee, whatever their abilities, can flourish. Datawords guarantees fairness for all during the recruitment process, regardless of gender, ethnic origin, religion, sexual orientation, social status, disability or age.