Media Reputation Specialist

Datawords; Makati; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Hybrid setup with allowance

Health insurance policy with dental, +

Learning opportunities via LinkedIn

Local and international training

Job summary

Datawords is seeking a Media Reputation Specialist in Makati to monitor online news and social conversations, provide alerts on reputational risks, and maintain clean, organized media data for analysis. You’ll deliver end-of-day reports, assist in data gathering for monthly insights, and collaborate with the Paris team.

The role requires 1–2 years in media monitoring and strong English communication. You willwork in a fast‑paced setting with shifting hours, including nights and weekends, and

Qualifications

• Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field.
• At least 1 to 2 years of experience in media monitoring, reputation management, or public relations.
• Proficiency in English communication, both written and verbal.
• Proven experience using media monitoring platforms such as Sprinklr, Onclusive, or Storyclash.
• Strong analytical skills with the ability to interpret diverse information from multiple sources.
• Excellent report‑writing skills, with the ability to create clear, concise, and actionable insights.
• Basic knowledge of Microsoft Office and Google Workspace, including Word, Excel, PowerPoint, Docs, Sheets, and Slides.
• Basic knowledge of AI tools and Large Language Models (LLMs), such as ChatGPT, to enhance productivity and streamline tasks.
• Basic knowledge of collaboration tools such as JIRA, Confluence, and Slack.
• Effective time management and organizational skills, with the ability to meet deadlines.
• Willingness to work flexible hours, including night shifts, weekends, and holidays as needed.
• Adaptable and comfortable working in a fast‑paced, evolving environment.
• Strong interpersonal skills with the ability to collaborate effectively across teams.
• Demonstrates accountability by taking ownership of actions, decisions, and outcomes.
• Capable of working independently with minimal supervision while maintaining high‑quality results.
• Demonstrates initiative and proactivity.

Responsibilities

• Monitor online news and social media conversations about the client, its competitors, and the industry.
• Provide timely alerts to the client of potential reputational risks.
• Manage and maintain the accuracy and organization of media monitoring data, ensuring proper categorization, tagging, and storage for efficient analysis to support reputation management initiatives.
• Deliver end‑of‑day listening activity reports and facilitate calls to ensure seamless shift handovers.
• Assist in gathering relevant data for reputation analysis and monthly reports, ensuring accuracy and alignment with client objectives.
• Assist in basic quality checks under guidance to ensure data relevance.
• Regularly collaborate with the Paris Reputation Management Team.
• Ensure the accurate and up‑to‑date management of internal trackers by regularly updating data.
• Provide the Lead with detailed insights and constructive feedback on the performance, progress, and areas for improvement of the trainee or new hire.
• Coordinate with Lead and escalate issues according to a predefined process.
• Perform related duties as assigned.

Skills

Media monitoring

English proficiency

Analytical skills

Report writing

Office / Workspace basics

AI tools / LLMs

Jira / Confluence / Slack

Time management

Interpersonal skills

Education

Bachelor's degree

Tools

Sprinklr

Onclusive

Storyclash

Jira

Confluence

Slack

Job description

Media Reputation Specialist

Office Location: Exportbank Plaza Condominium, Makati City, Philippines.

Reporting to: Lead Media Reputation Specialist

Responsibilities

• Monitor online news and social media conversations about the client, its competitors, and the industry.
• Provide timely alerts to the client of potential reputational risks.
• Manage and maintain the accuracy and organization of media monitoring data, ensuring proper categorization, tagging, and storage for efficient analysis to support reputation management initiatives.
• Deliver end‑of‑day listening activity reports and facilitate calls to ensure seamless shift handovers.
• Assist in gathering relevant data for reputation analysis and monthly reports, ensuring accuracy and alignment with client objectives.
• Assist in basic quality checks under guidance to ensure data relevance.
• Regularly collaborate with the Paris Reputation Management Team.
• Ensure the accurate and up‑to‑date management of internal trackers by regularly updating data.
• Provide the Lead with detailed insights and constructive feedback on the performance, progress, and areas for improvement of the trainee or new hire.
• Coordinate with Lead and escalate issues according to a predefined process.
• Perform related duties as assigned.

Qualifications

• Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field.
• At least 1 to 2 years of experience in media monitoring, reputation management, or public relations.
• Proficiency in English communication, both written and verbal.
• Proven experience using media monitoring platforms such as Sprinklr, Onclusive, or Storyclash.
• Strong analytical skills with the ability to interpret diverse information from multiple sources.
• Excellent report‑writing skills, with the ability to create clear, concise, and actionable insights.
• Basic knowledge of Microsoft Office and Google Workspace, including Word, Excel, PowerPoint, Docs, Sheets, and Slides.
• Basic knowledge of AI tools and Large Language Models (LLMs), such as ChatGPT, to enhance productivity and streamline tasks.
• Basic knowledge of collaboration tools such as JIRA, Confluence, and Slack.
• Effective time management and organizational skills, with the ability to meet deadlines.
• Willingness to work flexible hours, including night shifts, weekends, and holidays as needed.
• Adaptable and comfortable working in a fast‑paced, evolving environment.
• Strong interpersonal skills with the ability to collaborate effectively across teams.
• Demonstrates accountability by taking ownership of actions, decisions, and outcomes.
• Capable of working independently with minimal supervision while maintaining high‑quality results.
• Demonstrates initiative and proactivity.

Nice-To-Have

• Knowledge of social listening and sentiment analysis.
• Experience in copywriting and proofreading.
• Previous experience collaborating with international clients or foreign counterparts.

Work Set‑up and Working Hours

• Shifting Schedule / Monday to Friday.
• Hybrid setup.

Benefits

• Hybrid setup with allowance.
• Competitive salary.
• Shift incentive.
• Health insurance policy with dental, optical and counseling coverage.
• Learning opportunities, access to LinkedIn Learning courses.
• Local and international training/business trip opportunities.
• Vacation leave, sick leave, offered leave, marriage leave, birthday leave.
• Virtual and onsite health and wellness programs.
• Inclusive and supportive culture where everyone matters.

EEO Statement

Datawords guarantees fairness for all during the recruitment process, regardless of gender, ethnic origin, religion, sexual orientation, social status, disability or age.