Social Insights & Engagement Analyst

Ogilvy; Makati; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

Ogilvy Philippines in Manila is seeking a seasoned Social Media & Community Manager to transform the brand’s social ecosystem in the PH Market. You’ll blend community management excellence with data-driven insight generation to ensure social is engaging, measurable, and continuously optimized.

You’ll act as the daily voice of the brand across platforms, translating social data into actionable content strategy, engagement plans, and campaign performance.

Qualifications

• 3–6 years of experience in social media, community management, or digital analytics.
• Experience using social management and listening tools (Sprinklr preferred).
• Strong analytical skills with the ability to translate data into insights.
• Strong written communication skills aligned with brand tone of voice.
• High attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage day-to-day engagement across brand social platforms (Facebook, Instagram, etc.)
• Deliver strategic 1:1 interactions aligned with defined engagement guardrails and brand tone of voice
• Prioritize marketing- and campaign-related inquiries, escalating customer service concerns to appropriate teams
• Monitor and escalate potential risks, issues, or sensitive conversations
• Own publishing through Sprinklr and native platforms, ensuring calendar accuracy and quality control
• Collaborate closely with Social Strategists and cross-functional teams on content planning and execution
• Monitor social conversations, sentiment, and cultural trends using Sprinklr and other listening tools
• Identify emerging themes, risks, and opportunities across brand and category discussions
• Analyze performance data to uncover actionable insights for optimization
• Integrate influencer and creator performance data where relevant
• Track competitor and category activity to inform strategic recommendations
• Maintain real-time dashboards to provide visibility on campaign and always-on performance
• Translate performance metrics into clear insights and recommendations
• Support campaign reporting (DAR/AAR) with strong analytical narratives
• Provide actionable insights that inform content strategy, engagement approach, and media performance

Skills

Social media

Community management

Digital analytics

Written communication

Attention to detail

Tools

Sprinklr

Job description

Ogilvy Philippines in Manila is seeking a seasoned Social Media & Community Manager to transform the brand’s social ecosystem in the PH Market. You’ll blend community management excellence with data-driven insight generation to ensure social is engaging, measurable, and continuously optimized.

You’ll act as the daily voice of the brand across platforms, translating social data into actionable content strategy, engagement plans, and campaign performance.