SOC & Network Operations Lead

Outsource Access, Inc.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Outsource Access, Inc. is seeking an experienced SOC/NOC security operations specialist to triage alerts, own incident response, and manage patching across endpoints and network devices. You will develop automated rules, reduce noise, and ensure rapid resolution times while partnering with CISO and Compliance leadership.

You will navigate ConnectWise, EDR/SIEM tools, and cloud ecosystems, owning ticket queues and maintaining thorough documentation in a fast-paced MSP/MSSP environment.

Qualifications

• Experience in a SOC/NOC or MSP/MSSP environment with execution focus.
• Practical incident response knowledge and firewall/network handling.
• Ability to manage ticket queues and response times efficiently.
• Comfort with fast-paced settings demanding speed, accuracy and thorough docs.
• Strong root-cause analysis to eliminate recurring issues.
• Familiarity with ConnectWise, EDR/SIEM tools and cloud ecosystems.

Responsibilities

• Actively triage and own SOC/NOC boards, diving into SIEM, EDR, and network alerts to catch and contain security incidents
• Take full command of patch and firmware management using ConnectWise and network consoles
• Ensure every server, workstation, firewall, and switch is updated on schedule
• Build, tune, and expand automated alerting rules across cloud and RMM environments
• Maintain high detection fidelity and low noise while consistently meeting resolution SLAs
• Audit client environments against industry frameworks (SOC 2, HIPAA, NIST)
• Deliver security documentation in partnership with CISO and Compliance leadership

Skills

SOC/NOC experience

Incident response

Network lifecycle management

Root cause analysis

Documentation accuracy

Tools

ConnectWise

EDR tools

SIEM tools

M365/Azure

Google Workspace

Job description

Outsource Access, Inc. is seeking an experienced SOC/NOC security operations specialist to triage alerts, own incident response, and manage patching across endpoints and network devices. You will develop automated rules, reduce noise, and ensure rapid resolution times while partnering with CISO and Compliance leadership.

You will navigate ConnectWise, EDR/SIEM tools, and cloud ecosystems, owning ticket queues and maintaining thorough documentation in a fast-paced MSP/MSSP environment.