SME - HR Operations

JLL; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Health and wellness programs

Retirement planning

Professional development opportunities

Competitive compensation

Job summary

Jones Lang LaSalle (JLL) is seeking a Global Mobility Advisor- Operations to support our global workforce from Taguig, Philippines. This role focuses on immigration and relocation services, collaborating with stakeholders across regions to manage complex mobility processes.

You will handle end-to-end case management for global transfers, provide policy guidance, and manage mobility platforms such as Workday while ensuring data integrity and compliant operations.

Qualifications

• Bachelor's degree or equivalent in immigration, HR, or related field.
• 3-5 years in global mobility, immigration, and international HR operations.
• Solid understanding of global immigration regulations and corporate mobility practices.
• Experience with HRIS systems, preferably Workday.
• Proven track record with invoice processing.

Responsibilities

• Provide guidance on global immigration policies and visa applications.
• Manage end-to-end case processing for global transfers and assignments.
• Oversee mobility platform administration and data integrity.
• Review invoices from vendors and coordinate payments.
• Generate and present immigration reports to stakeholders.
• Ensure compliance and audit readiness across regions.

Skills

Attention to detail

Customer service orientation

Strong communication

Relationship building

Cultural sensitivity

Education

Bachelor's degree or equivalent in immigration/HR

Tools

Workday

HRIS systems

Mobility platforms

Excel

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About This Role

Join JLL's JBS team as a Global Mobility Advisor- Operations, where you'll play a critical role in supporting our global workforce through comprehensive immigration and relocation services. This position offers the opportunity to work with diverse stakeholders across multiple regions while managing complex operational processes that enable seamless global talent movement.

You’ll serve as a trusted first point of contact advisor for immigration policy questions, manage end-to-end case processing for global transfers and assignments, and ensure exceptional service delivery through technology platform management and stakeholder collaboration.

Key Responsibilities

Immigration & Policy Operations

Provide expert guidance on global JLL immigration policies, country specific visa and work permit applications, and permissible activities for new hires current employees. Handle emergency immigration support operations with urgency while ensuring compliance with local regulations and JLL policies.

Case Management & Processing

Drive comprehensive end-to-end casmanagement for JLL new hire and global transfers and immigration matters. Generate assignment and transfer letters, coordinate contract requests from local markets, and manage the complete lifecycle from initiation through completion answering questions along the way Process extension requests and coordinate repatriation or localization decisions with business stakeholders.

Systems & Technology Management

Manage immigration and mobility platform administration including system access, security roles, and data integrity of both internal and external systems. Initiate and maintain accurate profiles across multiple systems including Workday, team .xls trackers, and external platforms to ensure seamless information flow and reporting accuracy. Support the integration of data and documentation onto WorkDay platform and ensuring system of record is current and accurate, and govern the audit calendar ensuring governance steps are on track.

Financial & Vendor Coordination

Review and process invoices from tax providers, relocation management companies, and immigration vendors. Generate cost projections, coordinate housing allowance payments through payroll, and manage vendor relationships to optimize service delivery and cost efficiency.

Stakeholder Engagement & Reporting

Serve as primary point of contact for global transfer questions from employees and business stakeholders. Conduct proactive outreach to business units and HR teams regarding assignment timelines and decisions. Provide regular immigration reporting to stakeholders and collect feedback to continuously improve service delivery.

Exception Management & Compliance

Execute Tier 1 exception review and approval processes for global immigration matters. Document exceptions comprehensively for both global immigration and global mobility cases while ensuring audit readiness and regulatory compliance. In addition, track defects and opportunities in a central repository.

What We're Looking For

Essential Experience

• Bachelor's degree or equivalent experience in immigration, human resources, or related field desirable
• 3-5 years of experience in global mobility, immigration, and international HR operations
• Solid understanding of global immigration regulations and corporate mobility practices and the impact this has on employee experience
• Experience with HRIS systems, preferably Workday
• Proven track record with invoice processing

Technical & Analytical Skills

• Proficiency in mobility and immigration technology platforms
• Intermediate to Advanced Excel skills for data analysis and reporting
• Strong attention to detail with ability to manage multiple complex cases simultaneously
• Experience with policy interpretation and exception management processes

Communication & Relationship Building

• Excellent written and verbal communication skills with ability to explain complex immigration matters clearly
• Strong relationship-building capabilities with internal and external stakeholders
• Cultural sensitivity and ability to work effectively across different time zones and regions
• Customer service orientation with focus on employee experience

What JLL Offers

We offer a comprehensive benefits package including competitive compensation, health and wellness programs, retirement planning, and professional development opportunities. You’ll join a dynamic, inclusive culture that values innovation, collaboration, and individual growth while working on projects that shape the future of work and real estate globally.

Location:

On-site –Taguig, Philippines

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.