SME - HR Operations

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness programs

Retirement planning

Professional development

Job summary

Jones Lang LaSalle (JLL) is seeking a Global Mobility Advisor- Operations to support our global workforce through immigration and relocation services. This on-site role at Taguig, Philippines involves guiding policy, managing end-to-end transfers, and ensuring service excellence through technology platforms and stakeholder collaboration.

The ideal candidate has 3–5 years in global mobility, strong knowledge of immigration regulations, hands-on Workday experience, and a proven ability to handle

Qualifications

• Bachelor's degree in immigration, HR, or related field.
• 3–5 years in global mobility and immigration operations.
• Strong knowledge of global immigration regulations.
• Experience with HRIS (Workday).
• Proven invoice processing experience.

Responsibilities

• Provide expert guidance on global immigration policies and country-specific visa/work permit processes.
• Manage end-to-end case processing for hires and transfers across regions.
• Oversee mobility platform administration and data integrity across systems.
• Coordinate invoices, housing allowances, and vendor relationships.
• Generate immigration reporting and maintain stakeholder communications.

Skills

Global mobility

Excel

Communication

Stakeholder management

Attention to detail

Policy interpretation

Education

Bachelor's degree in immigration or HR

Tools

Workday

HRIS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About This Role Join JLL's JBS team as a Global Mobility Advisor- Operations, where you'll play a critical role in supporting our global workforce through comprehensive immigration and relocation services. This position offers the opportunity to work with diverse stakeholders across multiple regions while managing complex operational processes that enable seamless global talent movement. You'll serve as a trusted first point of contact advisor for immigration policy questions, manage end-to-end case processing for global transfers and assignments, and ensure exceptional service delivery through technology platform management and stakeholder collaboration.

Key Responsibilities

Immigration & Policy Operations

Provide expert guidance on global JLL immigration policies, country specific visa and work permit applications, and permissible activities for new hires current employees. Handle emergency immigration support operations with urgency while ensuring compliance with local regulations and JLL policies.

Case Management & Processing

Drive comprehensive end-to-end casmanagement for JLL new hire and global transfers and immigration matters. Generate assignment and transfer letters, coordinate contract requests from local markets, and manage the complete lifecycle from initiation through completion answering questions along the way Process extension requests and coordinate repatriation or localization decisions with business stakeholders.

Systems & Technology Management

Manage immigration and mobility platform administration including system access, security roles, and data integrity of both internal and external systems. Initiate and maintain accurate profiles across multiple systems including Workday, team .xls trackers, and external platforms to ensure seamless information flow and reporting accuracy. Support the integration of data and documentation onto WorkDay platform and ensuring system of record is current and accurate, and govern the audit calendar ensuring governance steps are on track.

Financial & Vendor Coordination

Review and process invoices from tax providers, relocation management companies, and immigration vendors. Generate cost projections, coordinate housing allowance payments through payroll, and manage vendor relationships to optimize service delivery and cost efficiency.

Stakeholder Engagement & Reporting

Serve as primary point of contact for global transfer questions from employees and business stakeholders. Conduct proactive outreach to business units and HR teams regarding assignment timelines and decisions. Provide regular immigration reporting to stakeholders and collect feedback to continuously improve service delivery.

Exception Management & Compliance

Execute Tier 1 exception review and approval processes for global immigration matters. Document exceptions comprehensively for both global immigration and global mobility cases while ensuring audit readiness and regulatory compliance. In addition, track defects and opportunities in a central repository.

What We're Looking For

Essential Experience

• Bachelor's degree or equivalent experience in immigration, human resources, or related field desirable
• 3-5 years of experience in global mobility, immigration, and international HR operations
• Solid understanding of global immigration regulations and corporate mobility practices and the impact this has on employee experience
• Experience with HRIS systems, preferably Workday
• Proven track record with invoice processing

Technical & Analytical Skills

• Proficiency in mobility and immigration technology platforms
• Intermediate to Advanced Excel skills for data analysis and reporting
• Strong attention to detail with ability to manage multiple complex cases simultaneously
• Experience with policy interpretation and exception management processes

Communication & Relationship Building

• Excellent written and verbal communication skills with ability to explain complex immigration matters clearly
• Strong relationship-building capabilities with internal and external stakeholders

Cultural Sensitivity and Ability to Work Across Time Zones and Regions

Cultural sensitivity and ability to work effectively across different time zones and regions

Customer Service Orientation

Customer service orientation with focus on employee experience

What JLL Offers

We offer a comprehensive benefits package including competitive compensation, health and wellness programs, retirement planning, and professional development opportunities. You'll join a dynamic, inclusive culture that values innovation, collaboration, and individual growth while working on projects that shape the future of work and real estate globally.

Location

Location: On-site - Taguig, Philippines

Equal Employment Opportunity and Accommodation

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including online application – you may email us at [e-mail].

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.