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Concentrix; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance Bonus

Job summary

Concentrix is hiring for a customer service role in Quezon City. This on-site position targets candidates with 1–3 years of relevant experience and a High School diploma, offering full-time work and a dynamic team environment.

You will provide multi-channel support, resolve issues promptly, and collaborate with internal teams to enhance the user experience for our clients. Fluency in English and strong problem-solving skills are essential.

Qualifications

• High School Diploma or equivalent
• 1–3 years of relevant experience in customer service or account management
• Excellent communication skills in English
• Proactive, adaptable, and detail-oriented

Responsibilities

• Manage and maintain premium customer accounts, ensuring high satisfaction and retention rates.
• Provide exceptional customer service through multiple channels, addressing inquiries and resolving issues promptly.
• Utilize technical skills to troubleshoot and enhance user experience for clients.
• Collaborate with internal teams to develop and implement solutions tailored to customer needs.
• Engage in continuous learning to stay updated on product knowledge and industry trends.

Skills

Customer service

English

Problem solving

Education

High School Diploma or equivalent

Job description

Concentrix

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

• Manage and maintain premium customer accounts, ensuring high satisfaction and retention rates.
• Provide exceptional customer service through multiple channels, addressing inquiries and resolving issues promptly.
• Utilize technical skills to troubleshoot and enhance user experience for clients.
• Collaborate with internal teams to develop and implement solutions tailored to customer needs.
• Engage in continuous learning to stay updated on product knowledge and industry trends.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of relevant experience in customer service or account management
• Skills and Competencies: Strong customer service orientation and technical proficiency
• Skills and Competencies: Excellent communication skills in English
• Skills and Competencies: Effective problem-solving abilities
• Qualities and Traits: Proactive, adaptable, and detail-oriented

Customer Service Technical Skills English Language Problem Solving

Preview

Freen N.

HR Officer Concentrix

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