Site Reliability Engineer (OpenSearch)

NetApp, Inc.; Hinoba-an; Hybrid; PHP 793,000 - 1,322,000; Full time

Job summary

NetApp, Inc. in Bangalore, India, seeks a Technical Operations Engineer (OpenSearch) to join our Instaclustr team.

You will be part of a frontline Site Reliability Engineering group ensuring availability, performance, and reliability of large-scale, cloud-hosted OpenSearch clusters and related distributed systems. You will work in an automated environment across public clouds, collaborate with customers, and drive incident response, upgrades, migrations, and automation improvements.

Qualifications

• Hands-on experience with OpenSearch (troubleshooting, upgrades, migrations) or strong willingness to develop deep expertise.
• Experience with public cloud platforms such as AWS, Azure, or GCP.
• Strong Linux system administration skills and comfort with command-line environments.
• Solid understanding of distributed systems, networking, and OS internals.
• Experience with containerisation technologies (e.g., Docker).
• Strong problem-solving skills with the ability to debug complex production issues.
• Excellent communication skills with a customer-focused mindset.
• Ability to work effectively in a collaborative, fast-paced environment and take ownership of tasks.

Responsibilities

• Provide end-to-end operational support for OpenSearch clusters across public cloud platforms (AWS, Azure, GCP).
• Monitor, troubleshoot, and resolve complex production issues to ensure high availability and performance.
• Perform cluster lifecycle operations including upgrades, migrations, maintenance, and scaling.
• Participate in L2 on-call rotations and incident response.
• Collaborate with customer engineering teams to diagnose and resolve issues related to OpenSearch and related technologies.
• Develop and improve automation tools, scripts, and operational processes.
• Analyze system behavior and identify opportunities for performance optimisation and reliability improvements.

Skills

OpenSearch

AWS

Azure

GCP

Linux

Docker

On-call

SRE

Troubleshooting

Python

Education

Bachelor's degree

4–8 years experience

Tools

Git

Job description

Job Summary

NetApp is seeking a Technical Operations Engineer (OpenSearch) to join our growing Instaclustr team in Bangalore, India. In this role, you will be part of a frontline Site Reliability Engineering (SRE) team responsible for ensuring the availability, performance, and reliability of large-scale, cloud-hosted OpenSearch clusters.
You will work in a highly automated environment managing distributed open-source systems at scale, collaborating with global customers across industries such as banking, telecom, gaming, and technology. This role requires strong operational expertise, problem-solving skills, and a passion for learning and working with modern cloud-native and open-source technologies.

Job Requirements

• Provide end-to-end operational support for OpenSearch clusters deployed across public cloud platforms (AWS, Azure, GCP).
• Monitor, troubleshoot, and resolve complex production issues, ensuring high availability and performance.
• Perform cluster lifecycle operations, including upgrades, migrations, maintenance, and scaling activities.
• Participate in L2 on-call rotations, ensuring timely incident response and resolution.
• Collaborate with customer engineering teams to diagnose and resolve issues related to OpenSearch and other supported technologies.
• Work closely with internal teams to enhance reliability, automation, and operational efficiency.
• Develop and improve automation tools, scripts, and operational processes.
• Analyse system behaviour and proactively identify opportunities for performance optimisation and reliability improvements.
• Contribute to knowledge sharing, documentation, and continuous improvement initiatives.

Required Skills & Experience

• Hands-on experience with OpenSearch (including troubleshooting, upgrades, and migrations) or strong willingness to develop deep expertise.
• Experience with public cloud platforms such as AWS, Azure, or GCP.
• Strong Linux system administration skills and comfort with command-line environments.
• Solid understanding of distributed systems, networking, and OS internals.
• Experience with containerisation technologies (e.g., Docker).
• Strong problem-solving skills with the ability to debug complex production issues.
• Excellent communication skills (written and verbal) with a customer-focused mindset.
• Ability to work effectively in a collaborative, fast-paced environment and take ownership of tasks.

Preferred Skills

• Experience working with other distributed systems such as Cassandra or Kafka.
• Familiarity with source code debugging and issue investigation (e.g., Jira, codebase review).
• Programming/scripting skills in Python, Java, or Bash.
• Experience with Git or version control systems.
• Prior experience in customer support or technical operations roles

Education

• Typically requires a minimum of 4-8 years of related experience with a Bachelor's degree or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support- rather than replace- human decision-making.