Site Reliability Engineer 2

Jones Lang LaSalle Incorporated; Mexico; On-site; PHP 1,285,420 - 2,570,840; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Senior Site Reliability Engineer 2 to lead the reliable, scalable infrastructure and deployment pipelines using Terraform and IaC across AWS accounts. You will collaborate with development teams to translate business continuity needs into reliability requirements.

The role covers designing IaC, implementing SLOs/SLIs, managing incident response, and pursuing AI-enhanced DevOps improvements.

Qualifications

• Bachelor's degree in Computer Science, Engineering or related field.
• 3+ years of experience in DevOps or Site Reliability Engineering roles.

Responsibilities

• Design infrastructure items following IaC best practices using Terraform.
• Establish and monitor SLOs/SLIs and error budgets.
• Lead incident response and conduct blameless post-mortems.
• Solve complex infrastructure problems leveraging AI-powered tools.
• Collaborate with cross-functional teams to drive reliability improvements.

Skills

SRE principles

IaC design

AWS expertise

Kubernetes

Automation

AI capabilities

Education

Bachelor's degree in Computer Science or related field

Tools

GitHub Actions

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

About the role #JLLTechAmbitions. We are seeking a skilled and experienced Site Reliability Engineer 2 to join our dynamic team. As a Senior SRE, you will be responsible for leading the implementation and maintenance of reliable, scalable infrastructure and deployment pipelines using Terraform and Infrastructure as Code practices across multiple AWS Cloud accounts. You will play a critical role in ensuring the efficiency, reliability, observability, and scalability of our systems while fostering a culture of collaboration, automation, and continuous improvement through SRE principles. This role requires understanding of how your area integrates with development teams and the ability to translate business continuity needs into technical reliability requirements, leveraging Agentic AI capabilities to enhance operational excellence.

Responsibilities

• Design independently for complex infrastructure items following Infrastructure as Code (IaC) best practices using Terraform.
• Consider scalability, maintenance, and operational experience in all design decisions.
• Establish and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to measure and improve system reliability and performance.
• Manage incident response efforts, conduct blameless post-mortems, and implement preventive measures to reduce Mean Time to Recovery (MTTR).
• Solve medium to high complexity infrastructure problems using technical experience, judgment from multiple sources, and AI-powered tools.
• Take new perspectives on existing reliability solutions and identify opportunities for AI enhancement.
• Implement basic AIOps practices to enhance operational intelligence.
• Experience with GitHub Actions or similar tools for workflow automation and CI/CD.

Cross-Functional Collaboration

Collaborate with development, operations, product, data engineering, and business teams to understand requirements and implement reliability standards. Drive adoption of AI-enhanced DevOps practices within immediate operational teams.

Knowledge Management & Innovation

Develop and maintain runbooks, documentation, and knowledge bases to support operational excellence. Stay current with the latest trends, tools, and technologies in SRE, DevOps and AIOps fields. Contribute to improving system reliability and enterprise operational efficiency within established frameworks. Actively contribute towards enterprise-wide reusable reliability solutions incorporating AI capabilities.

Technical Expertise

Strong proficiency in Terraform and Infrastructure as Code principles for infrastructure provisioning and management. Extensive experience with Amazon Web Services (AWS), including EC2, VPC, S3, IAM, CloudWatch, CloudFormation. In-depth knowledge of RDS and its various database engines (e.g., MySQL, PostgreSQL, Oracle) for database provisioning, management, and performance optimization. Solid understanding of Kubernetes for container orchestration, management, and resilience patterns.

Education & Experience

Bachelor's degree in Computer Science, Engineering or a related field (or equivalent experience). 3+ years of experience working in DevOps or Site Reliability Engineering roles. Proven experience in troubleshooting complex infrastructure issues and leading incident response.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It's no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World's Most Ethical Companies for the 12th consecutive year.

Location: On-site -Bengaluru, KA

Scheduled Weekly Hours: 40

Equal Opportunity Employer

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

Location (Mexico)

Location: On-site -Jalisco,MEX

Privacy Notice

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.