Optimization Lead - HR Operations

Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI); Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Taguig, Philippines, seeks an Optimization Lead for HR Operations to drive process improvement across global HR service centers, partnering with HR leaders and tech teams to design scalable solutions.

You will lead end-to-end initiatives, map processes, track KPIs, and develop SOPs, while leveraging AI and automation to reduce cycle times and costs.

Qualifications

• Bachelor’s degree in HR, Business Administration, Operations Management, or a related field.
• Master’s degree is an advantage for advanced roles.
• Minimum 10 years in Process Improvement/Operational Excellence or Project Management, with HR/Ops experience.

Responsibilities

• Lead end-to-end process improvement initiatives across HR Operations using Lean, Six Sigma, and structured project management.
• Conduct root cause analyses, process mapping, and gap assessments to identify optimization opportunities.
• Define, measure, and track KPIs and SLAs to monitor performance and outcomes.
• Develop and maintain SOPs, playbooks, and documentation for consistency and scalability.
• Manage multiple projects from initiation to delivery with risk and stakeholder management.
• Partner with HR sub-functions and multiple service centers to drive integrated solutions.
• Identify and implement AI-powered tools, automation, and digital solutions to streamline HR workflows.

Skills

Process Mapping

Root Cause Analysis

Stakeholder Management

Six Sigma

Lean Methodology

Project Management

Change Leadership

Data Analysis

HR Technology

AI Enablement

Education

Bachelor’s degree in HR, Business Administration, Operations Management, or related field

Master’s degree (advantage)

Tools

Workday

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Optimization Lead – HR Operations

Role Summary

The Optimization Lead – HR Operations is a senior individual contributor responsible for driving continuous improvement, process standardization, and operational excellence across the full spectrum of HR functions. Sitting within the broader HR Operations organization, this role supports four global service centers — Manila, Dalian, Gurugram, and Warsaw — partnering with HR leaders, operational teams, and technology stakeholders to identify inefficiencies, design scalable solutions, and lead high-impact projects that enhance the employee and candidate experience.

Key Responsibilities

Process Improvement & Optimization

• Lead end-to-end process improvement initiatives across HR Operations, applying Lean, Six Sigma, and structured project management methodologies.
• Conduct root cause analyses, process mapping, and gap assessments to identify optimization opportunities across HR functions.
• Define, measure, and track KPIs and SLAs to monitor operational performance and improvement outcomes.
• Develop and maintain standard operating procedures (SOPs), playbooks, and documentation to ensure consistency and scalability.

Project Management

• Manage multiple concurrent projects from initiation through implementation, ensuring on-time delivery and stakeholder alignment.
• Build project charters, workplans, and risk registers; facilitate steering committee and working group sessions.
• Partner cross-functionally with HR sub-functions (Payroll, Rewards, HR Admin, Careers, L&D, Onboarding) and across all four service centers to drive integrated solutions.

AI & Technology Enablement

• Identify and implement AI-powered tools, automation, and digital solutions to streamline HR operational workflows.
• Collaborate with HR technology teams to optimize the use of platforms such as Workday, and evaluate emerging tools for operational fit.
• Document and catalog AI use cases, translating them into measurable business outcomes for stakeholder communication.

Operations Management & Stakeholder Engagement

• Serve as a subject matter expert and internal consultant on operational best practices across HR facets.
• Prepare executive-ready reports, dashboards, and presentations that communicate insights and recommendations to senior leadership.
• Support change management activities to embed new processes and ensure adoption across HR teams.
• Collaborate with service center leads across Manila, Dalian, Gurugram, and Warsaw to align local practices with broader HR Operations transformation priorities.

Qualifications & Requirements

Education

• Bachelor’s degree in Human Resources, Business Administration, Operations Management, or a related field.
• Master’s degree is an advantage.

Experience

• Minimum 10 years of progressive experience in Process Improvement, Operational Excellence, or Project Management, with at least 3 years in an HR or HR Operations context.
• Demonstrated track record leading complex, cross-functional improvement initiatives from diagnosis through sustained implementation.
• Hands-on experience across multiple HR facets, including any combination of: Payroll, Rewards & Compensation, HR Administration, Careers/Talent Management, Learning & Development (L&D), and Onboarding.
• Proven experience leveraging AI tools, automation platforms, or HR technology to deliver measurable operational improvements.

Certifications

• Six Sigma Green Belt certification required; Black Belt is a plus.
• Project Management Professional (PMP) or equivalent certification preferred.
• Lean certification or equivalent process excellence credential is an advantage.

Core Competencies

Technical Competencies

Leadership & Behavioral Competencies

Process Mapping & Root Cause Analysis

Stakeholder Management & Influence

Six Sigma / Lean Methodology

Strategic Thinking & Problem Solving

Project & Program Management

Change Leadership & Adoption

Data Analysis & Reporting

Cross-functional Collaboration

HR Technology & AI Enablement

Communication & Presentation Skills

SOP Development & Documentation

Continuous Improvement Mindset

What Success Looks Like

• Measurable reduction in process cycle times and operational costs within the first 12 months.
• At least two fully documented and deployed improvement initiatives per quarter, with quantified business impact.
• Adoption of AI-assisted workflows and automation tools that reduce manual effort across HR Operations.
• Recognized as a trusted advisor by HR sub-function leaders and service center teams across Manila, Dalian, Gurugram, and Warsaw.
• Consistent on-time, on-scope delivery of all project commitments.

Location: On-site –Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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