Site IT Specialist (Pasay City) (1 YR EXP required)

Dempsey Resource Management; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Dempsey Resource Management is seeking an IT Helpdesk Technician in Pasay, Philippines, to provide first-level support for laptops, desktops, printers, scanners, RF devices, and Microsoft 365 apps. The role is onsite, full-time, and involves device deployment, asset tracking, and coordinating with IT teams.

Candidates should have a Bachelor's in IT or related field and at least 1 year of experience, with strong analytical, problem-solving, and communication skills, and a customer-oriented

Qualifications

• Provide first-level IT support for laptops, desktops, printers, scanners, RF devices and Microsoft 365 applications.
• Serve as the primary onsite IT contact for all technology-related concerns.
• Perform basic network troubleshooting including internet, Wi-Fi, ISP equipment, and connectivity verification.
• Coordinate with Network Operations, IT Infrastructure, ITSM, Information Security, Engineering & Innovation, and Application Support teams.
• Support onboarding, offboarding, device deployment and technology rollouts.
• Receive, deploy, recover and inventory IT assets.
• Provide first-level support coordination for business applications.

Responsibilities

• Provide first-level support for laptops, desktops, printers, scanners, RF devices, and Microsoft 365 applications.
• Serve as the primary onsite IT contact for technology-related concerns.
• Perform first-line network troubleshooting including internet, Wi-Fi, ISP equipment, and connectivity verification.
• Coordinate with various IT and business teams.
• Support onboarding, offboarding, device deployment, and technology rollouts.
• Receive, deploy, recover, and inventory IT assets.
• Provide remote-hands support for centralized teams and vendors.
• Assist with audits, security reviews, and business continuity requirements.

Skills

Strong Analytical & Problem-Solving

Customer-Oriented & Service Mindset

Effective Communication

1 Yr Experience

Amenable to Pasay

Education

Bachelor’s Degree in IT, Computer Science, Engineering, or related field

Job description

Qualifications

• Bachelor’s Degree in IT, Computer Science, Engineering, or related
• Bachelor’s Degree in IT, Computer Science, Engineering, or related field.
• Strong Analytical & Problem-Solving Skills
• Must have 1 YR Experience
• Customer-Oriented & Service Mindset
• Effective Communication
• Amenable to work in Pasay
• Amenable to work for a Print Services & Document solutions Industry

Job Description

• Provide first-level support for laptops, desktops, printers, scanners, RF devices, and Microsoft 365 applications.
• Serve as the primary onsite IT contact for all technology-related concerns.
• Perform first-line network troubleshooting including internet, Wi-Fi, ISP equipment, and connectivity verification.
• Coordinate with Network Operations, IT Infrastructure, ITSM, Information Security, Engineering & Innovation, and Application Support teams.
• Support onboarding, off boarding, device deployment, and technology rollouts.
• Receive, deploy, recover, and inventory IT assets.
• Provide first-level support coordination for WMS, TMS, Oracle Freight, and other business applications.
• Provide remote-hands support for centralized teams and vendors.
• Assist with audits, security reviews, and business continuity requirements.