Site & Functional Leader, GSD Health Manila Hub

PH005 Mercer Philippines; Manila; Hybrid; PHP 5,000,000 - 8,000,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Inclusive culture

Job summary

Marsh in Manila seeks a Site & Functional Leader for Global Service Delivery Health. The role is hybrid, requiring at least three days in the office, and blends site leadership with Health functional leadership to drive service delivery and governance.

You will lead the Manila hub and Health portfolio, driving continuous improvement and strong stakeholder alignment across global teams. Experience in healthcare or insurance is highly valued.

Qualifications

• 15+ years in large organizations, insurance/healthcare preferred.
• Deep understanding of healthcare ops and shared services; extensive change leadership.
• Excellent communication and stakeholder management in a global matrix environment.
• Strong negotiation, budgeting and financial acumen.

Responsibilities

• Serve as GSD's primary site-level representative and senior decision-maker for the Manila hub.
• Partner with Facilities, Administration, Finance, HR, Technology and Talent Acquisition to ensure site operations and governance.
• Lead the local portfolio of strategic initiatives, applying Six Sigma and Lean to support objectives and deadlines.
• Address and resolve significant employee relations issues with HR and Internal Communications.
• Manage stakeholder relationships across local, regional and global levels; oversee governance through reviews and metrics.
• Map client requirements, define SLAs, and lead process re-engineering to improve efficiency, scalability and customer satisfaction.
• Develop and coach colleagues, promote high-performance culture, and manage capacity, budgets and forecasts while mitigating risks.

Skills

Leadership

Communication

Change management

Budgeting/Finance

Education

Graduate or postgraduate qualifications

Tools

Six Sigma

Lean

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Global Service Delivery (GSD) Health team, part of our people and investments business at Marsh. This role will be based in Manila, Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

As Site & Functional Leader for our Manila hub, you will serve as GSD's senior site-level representative, providing the leadership, governance, and stakeholder alignment that keep our largest global delivery center running smoothly. In parallel, you will lead the Health functional agenda, driving service delivery, operational discipline, and continuous improvement across our Health shared services. This dual mandate combines site leadership and functional leadership in one role, split roughly 70% on Manila hub leadership and 30% on Health functional leadership.

We will count on you to:

• Serve as GSD's primary site-level representative and senior decision-maker for the Manila hub, chairing local leadership meetings and overseeing implementation of organizational policies and strategies.

• Partner with Facilities & Administration, Finance, HR, Technology, and Talent Acquisition to ensure effective site operations and governance.

• Lead the local portfolio of strategic initiatives, applying project and change management best practices, including Six Sigma and Lean, to support business objectives and target deadlines.

• Address and resolve significant employee relations issues, partnering with HR and Internal Communications to foster a positive, engaged workplace culture.

• Manage stakeholder relationships across local, regional, and global stakeholders, and oversee operations governance through reviews, metrics, and action tracking.

• Map client requirements, define service level agreements, and lead process re-engineering and standardization initiatives to improve efficiency, scalability, and customer satisfaction.

• Develop and coach colleagues, promote a high-performance culture, and manage business capacity, budgets, and forecasts while mitigating service issues and business risks.

What you need to have:

• Minimum of 15+ years of experience in a large professional organization, preferably in the insurance or healthcare domain, with graduation or post-graduation qualifications.

• Deep understanding of healthcare operations and shared services environments, with extensive experience leading organizational change.

• Excellent communication and presentation skills, with a proven ability to lead others and manage relationships with senior stakeholders in a global, matrix environment.

• Strong negotiation, budgeting, and finance acumen, with sound judgment and strategic thinking.

What makes you stand out?

• Demonstrated ability to work in a globally matrixed, multi-geography, multi-cultural offshore service delivery environment.

• Executive presence that conveys composure and confidence, paired with exceptional communication skills and strong business acumen.

• Strong analytical, research, and problem-solving skills, with close attention to detail.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.