Single Carrier Landside Operations Team Lead (Spanish Speaker)

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 2,000,000 - 3,200,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited is seeking a senior operations leader to drive a high-performing landside team within a large multinational framework. You will oversee end-to-end delivery, implement robust controls, and ensure service excellence across stakeholders in a global context.

You will lead with a focus on continuous improvement, standardization, and people development, while coordinating with regional teams to meet SLA targets and profitability goals in a dynamic

Qualifications

• College Graduate or Postgraduate in any discipline.
• Willingness to work across shifts and adhere to organizational work policies including working from office requirements.
• 10–12 years’ experience in operations, shipping container and logistics or freight forwarder industry; landside experience is an advantage.
• Experience leading a team of individual contributors or team leaders.
• Knowledge of capacity management and staffing planning.
• Experience in a global business environment with cultural awareness.
• Excellent verbal and written English for coordination with stakeholders.
• Highly result oriented, able to work under pressure and collaborate with cross-functional teams.
• Capacity to adapt to change and support positive transformation.
• Experience with standardization and process capability improvements.

Responsibilities

• Lead, coach, and develop a high-performing team to deliver operational excellence and growth.
• Drive end-to-end landside operational performance with strong controls and issue resolution.
• Own team performance through KPI management, governance, reporting, and data-driven decisions.
• Build strong partnerships with regional teams, customers, vendors, and cross-functional stakeholders.
• Champion continuous improvement, automation, and process optimization.
• Foster an engaging, inclusive work environment aligned with Maersk values.

Skills

English proficiency

Leadership

Cross-functional collaboration

Stakeholder management

Education

College Graduate or Postgraduate in any discipline

Job description

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

• Lead, coach, and develop a high-performing team to deliver operational excellence, business outcomes, and continuous capability growth.
• Drive end-to-end Landside operational performance, ensuring service delivery, process compliance, strong controls, and effective issue resolution.
• Own team performance through KPI management, governance, reporting, and data-driven decision-making to improve quality, productivity, and profitability.
• Build strong partnerships with regional teams, customers, vendors, and cross-functional stakeholders to drive collaboration, service excellence, and business results.
• Champion a culture of continuous improvement, innovation, and transformation through standardization, automation, system adoption, and process optimization.
• Foster an engaging and inclusive work environment aligned with Maersk values, promoting accountability, ownership, and effective communication.

Accountabilities

• Deliver team performance in line with SLA commitments, operational targets, and business objectives.
• Ensure strong operational controls, process compliance, and prevention of revenue leakage while supporting profitable business performance.
• Drive productivity, resource utilization, cost efficiency, and continuous improvement within the team.
• Maintain high levels of stakeholder satisfaction through effective communication, escalation management, and service delivery excellence.
• Build and retain a capable, engaged workforce through coaching, development, succession planning, and performance management.
• Support business continuity, risk management, and transformation initiatives while upholding Maersk values, policies, and governance standards.

Qualifications:

• College Graduate, or Postgraduate in any discipline
• Flexible working across shifts and adhere to organizational work policies Including working from office requirements.
• At least 10-12 years’ experience in operations, shipping container and logistics or Freight forwarder industry. Knowledge on landside business would be a added advantage
• Should have prior experience leading a team of Individual contributors or Team leaders
• Basic knowledge of capacity management/preparing staffing plan
• Experience working in a global business environment, including cultural aspects
• Excellent verbal and written English skills for co-ordination with Stakeholders
• Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure
• Capacity to handle change, stay open to different ideas and support for positive change
• Understand work in an agile manner, high analytical / problem-solving skills
• Proactive leader with customer service mindset
• Large scale improvement (standardization and process capability) implementation experience

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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