Showroom Client Advisor & Customer Experience Associate

Pristine-Paradigm Jewelry Shop; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Pristine Paradigm Jewelry invites a Showroom Client Advisor & Customer Experience Associate to join our all-female team at the new Makati showroom. You will personally assist clients during showroom appointments, understand their needs, guide them through options, and help them confidently choose the right piece.

We value warm, articulate communicators fluent in English and Filipino, with at least two years in client-facing roles. A college degree and a good laptop are preferred.

Qualifications

• College degree in business or communications preferred.
• At least 2 years of client-facing or sales experience.
• Fluent in spoken and written English and Filipino.
• Professional and well-presented in customer-facing environments.
• Has a good working laptop.

Responsibilities

• Welcome and assist customers during showroom appointments.
• Understand each customer's needs, preferences, budget, and occasion.
• Guide customers through engagement rings, gemstones, metals, settings, and custom options.
• Explain product differences clearly so customers can make informed decisions.
• Build genuine relationships and provide a warm, personalized showroom experience.
• Handle sales inquiries and follow up with customers before and after appointments.
• Coordinate with CX, Operations, and Production teams regarding orders and requests.
• Maintain accurate customer and order information.
• Prepare the showroom before appointments and ensure pieces are presented well.
• Assist with showroom inventory, displays, and general organization.
• Continuously learn about our products, materials, gemstones, and jewelry processes.

Skills

Client-facing sales

Communication skills

Fluent English

Fluent Filipino

Education

Bachelor's degree in Business or Communications

Tools

Laptop

Job description

Full-time | On-site | Makati City Pristine Paradigm is looking for a Showroom Client Advisor & Customer Experience Associate to join our all-female team at our first Metro Manila showroom in Makati.

Our customers often come to us for some of the most meaningful purchases of their lives, including engagement rings, wedding bands, anniversary gifts, and custom jewelry. Your role is to make that experience personal, informative, and enjoyable.

You will personally assist customers during showroom appointments, understand what they are looking for, guide them through their options, and help them confidently choose the right piece.

Key Responsibilities

• Welcome and personally assist customers during showroom appointments

• Understand each customer's needs, preferences, budget, and occasion before recommending pieces

• Guide customers through engagement rings, wedding bands, gemstones, diamonds, metals, settings, and custom jewelry options

• Explain product differences clearly and confidently so customers can make informed decisions

• Build genuine relationships with customers and provide a warm, personalized showroom experience

• Handle sales inquiries and follow up with customers before and after appointments

• Coordinate with our Davao CX, Operations, and Production teams regarding orders and customer requests

• Maintain accurate customer and order information

• Prepare the showroom before appointments and ensure pieces are properly presented

• Assist with showroom inventory, displays, and general organization

• Continuously learn about our products, materials, gemstones, and jewelry processes

Who We're Looking For

We're looking for someone who is naturally warm, articulate, confident, and comfortable speaking with different types of customers.

Qualifications:

• College Graduate preferably a degree in Business or Communications

• At least 2 years of client-facing or sales experience

• Fluent and confident in spoken and written English and Filipino

• Professional and well-presented in a customer-facing environment

• Has a good working laptop

• Good listener who takes time to fully understand what a customer is asking

• Detail-oriented, especially when handling specifications and customer requests

• Proactive with follow-ups and able to take ownership of tasks

• Curious and willing to thoroughly learn about jewelry, gemstones, diamonds, and precious metals

• Able to communicate technical information in a simple, conversational way

Previous jewelry experience is not required. Experience in premium retail, fashion, beauty, bridal, hospitality, luxury goods, or other customer-facing sales roles is an advantage.

What matters most to us is your ability to communicate, learn quickly, take initiative, and genuinely take care of our customers.