Shift Manager - SM Balanga

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Balanga; On-site; PHP 223,000 - 357,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a Shift Manager to lead QSCH operations, manage the floor during peak hours, and ensure guest satisfaction with a positive service culture.

The role requires supervising opening/closing procedures, maintaining cleanliness, resolving guest concerns, and driving local marketing initiatives to build loyalty.

Qualifications

• Bachelor's/College degree in a relevant field as listed.
• Preferably with related experience as Shift Manager/Store Supervisor in F&B.
• Experience in various restaurant operations facets.

Responsibilities

• Oversee opening/mid shift procedures following the QSCH Restaurant Checklist.
• Lead floor operations to deliver excellent service and hospitality during peak hours.
• Maintain cleanliness and organization of dining, kitchen, restrooms, and exterior areas.
• Engage guests to ensure a memorable dining experience and uphold product quality.
• Resolve guests' concerns promptly and professionally.
• Manage closing shift procedures and set up for the next day.
• Lead the restaurant during shifts to maintain high standards of operations.
• Foster a positive work environment and empower team members.
• Implement local marketing programs to drive trials and repeat business.
• Develop loyalty among guests and encourage referrals.
• Organize programs to attract friends/family to the restaurant.

Skills

Leadership

Guest service

Operations management

Education

Bachelor's/College Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent

Job description

As a Shift Manager,you will be in-charge of the following responsibilities:

QSCH Management

• Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.
• Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.
• Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.
• Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.
• Professionally resolve guests’ concerns or complaints in a timely and effective manner.
• Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day’s operation.
• Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.
• Nurture a work environment that engages team members in a way that empowers and builds positive relationships.
• Effectively implement local restaurant marketing programs to drive trials and create repeat business.
• Develop positive relationships that will create loyalty among guests. Conceptualize and implement local marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.
• Devise and implement programs that encourage guests to bring more friends/family members to the restaurant.

People Management

• As part of the Management Team, hold and facilitate regular meetings for the whole store team for review of operations and business results, to lay out action plans, to recognize performers and provide updates on relevant developments and critical matters needing emphasis.
• As the MOD, recognize and reward employees who are performing well.

Key Management System

• To administer the Key Management Systems assigned by the Restaurant Manager to influence Sales, Profit, QSCH and People results.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.
• Preferably with related experience as Shift Manager/Store Supervisor in food and beverage services industry.
• Applicants must be experienced in various restaurant operations facets.