Shift Manager - Bayani Road

Hammerjack Pty Ltd; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a Shift Manager to oversee QSCH procedures, floor operations, and guest experience across opening to closing shifts. You will lead a team to deliver consistent hospitality, maintain cleanliness, and drive sales through local marketing initiatives.

The role requires managing guest relations, leading a positive shift, and coordinating with the management team to ensure smooth operations across all store areas.

Qualifications

• Must possess at least a Bachelor’s/College Degree in a related field.
• Preferably with related experience as Shift Manager/Store Supervisor in food & beverage services industry.
• Applicants must be experienced in various restaurant operations facets.

Responsibilities

• QSCH Management: Manage opening/mid shift procedures to ensure store is ready and team prepared for the shift.
• QSCH Management: Lead floor during peak hours to deliver excellent service with a positive, energetic shift.
• QSCH Management: Maintain cleanliness and organization of dining area, restrooms, kitchen, prep areas, and store exterior as applicable.
• QSCH Management: Ensure serving time and product quality standards are met or surpassed.
• QSCH Management: Professionally resolve guests’ concerns or complaints promptly.
• QSCH Management: Manage closing shift procedures with a proper closing line/store check for the next day.
• QSCH Management: Lead the restaurant during the shift to sustain excellent operations.
• QSCH Management: Nurture a work environment that engages team members and builds positive relationships.
• Sales Building: Implement local restaurant marketing programs to drive trials and repeat business.
• Sales Building: Develop relationships to foster guest loyalty and encourage frequent visits.
• Sales Building: Create programs that motivate guests to bring friends/family to the restaurant.
• People Management: As part of the Management Team, run regular meetings to review operations and results and set action plans.
• People Management: As MOD, recognize and reward employees who perform well.
• Key Management System: Administer the Key Management Systems to influence Sales, Profit, QSCH and People results.

Education

Bachelor’s/College Degree in Food & Beverage Services Management

Bachelor’s/College Degree in Hospitality/Tourism/Hotel Management

Bachelor’s/College Degree in Business Studies/Administration/Management or Marketing

Job description

As a Shift Manager,you will be in-charge of the following responsibilities:

QSCH Management

• Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.
• Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.
• Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.
• Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.
• Professionally resolve guests concerns or complaints in a timely and effective manner.
• Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day's operation.
• Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.
• Nurture a work environment that engages team members in a way that empowers and builds positive relationships.

Sales Building

• Effectively implement local restaurant marketing programs to drive trials and create repeat business.
• Develop positive relationships that will create loyalty among guests. Conceptualize and implement local marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.
• Devise and implement programs that encourage guests to bring more friends/family members to the restaurant.

People Management

• As part of the Management Team, hold and facilitate regular meetings for the whole store team for review of operations and business results, to lay out action plans, to recognize performers and provide updates on relevant developments and critical matters needing emphasis.
• As the MOD, recognize and reward employees who are performing well.

Key Management System

• To administer the Key Management Systems assigned by the Restaurant Manager to influence Sales, Profit, QSCH and People results.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.
• Preferably with related experience as Shift Manager/Store Supervisor in food and beverage services industry.
• Applicants must be experienced in various restaurant operations facets.