SHIFT MANAGER - KRISPY KREME SM DAET

Max's Group, Inc.; Daet; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Performance bonuses

Health and dental insurance

Career development

Product discounts

Inclusive culture

Job summary

Max's Group, Inc. is seeking a Shift Manager to oversee Krispy Kreme store operations in Daet, Philippines. You will lead a team of retail associates, manage schedules, inventory, and cash handling while ensuring top-notch customer service and adherence to brand standards.

The role requires hands-on leadership, strong communication skills, and the ability to drive sales through improved store performance. A flexible schedule, including evenings and weekends, is essential.

Qualifications

• 2+ years in a supervisory role, preferably in food & beverage.
• Strong leadership and communication abilities.
• Excellent customer service focus and problem solving.
• Proficient in inventory management and cash handling.
• Able to train and motivate staff; foster positive environment.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Manage daily store operations including scheduling, inventory, and cash handling.
• Provide hands-on leadership and training to retail associates.
• Monitor store performance and implement improvement strategies for sales and customer experience.
• Ensure compliance with policies, procedures and safety standards.
• Collaborate with store manager to develop and execute strategic initiatives.
• Deliver exceptional customer service and resolve inquiries/complaints.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Cash handling

Inventory management

Administrative tasks

Team motivation

Flexible schedule

Job description

About the role

We are looking for an experienced Shift Manager to join our thriving Krispy Kreme team as Shift Manager, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team of passionate retail associates.

What you'll be doing

• Manage all aspects of daily store operations, including scheduling, inventory management, and cash handling

• Provide hands-on leadership and training to retail associates, fostering a positive and productive work environment

• Monitor store performance and identify areas for improvement, implementing strategies to drive sales and enhance the customer experience

• Ensure compliance with company policies, procedures, and safety standards

• Collaborate with the store manager to develop and execute strategic initiatives

• Provide exceptional customer service and resolve customer inquiries and complaints

What we're looking for

• At least 2 years of experience in a supervisory role, preferably in the food and beverage industry

• Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team

• Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service

• Proficient in inventory management, cash handling, and administrative tasks

• Passion for the Krispy Kreme brand and a commitment to delivering a consistently high-quality experience

• Flexible schedule, including the ability to work evenings, weekends, and holidays as needed

What we offer

At Max's Group, Inc.', we are committed to providing our employees with a supportive and fulfilling work environment. As a Shift Manager, you can expect:

• Competitive salary and performance-based bonuses

• Comprehensive health and wellness benefits, including medical, dental, and life insurance

• Opportunities for career advancement and professional development

• Discounts on Krispy Kreme products and other Max's Group brands

• A collaborative and inclusive company culture, where your contributions are valued