Shift Lead - Café Service & Operations

Pao Brew Cafe; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local cafe in Makati is looking for a team leader to oversee operations, manage staff, and ensure exceptional customer service. The ideal candidate will have experience in team supervision and a strong ability to handle customer complaints. Responsibilities include monitoring food and beverage quality, preparing shift reports, and managing operational procedures. If you're passionate about coffee and excellent service, this is a great opportunity to join a vibrant team.

Qualifications

• Experience in team supervision and leadership.
• Strong customer service skills and ability to handle complaints.
• Knowledge of operational procedures in food and beverage industry.

Responsibilities

• Oversee cafe staff and assign duties.
• Ensure high-quality customer service.
• Monitor kitchen and bar operations.
• Prepare shift reports.
• Ensure quality control of food and beverages.
• Handle unexpected situations and make decisions quickly.

Skills

Team supervision

Customer service management

Operational oversight

Problem-solving

Job description

A local cafe in Makati is looking for a team leader to oversee operations, manage staff, and ensure exceptional customer service. The ideal candidate will have experience in team supervision and a strong ability to handle customer complaints. Responsibilities include monitoring food and beverage quality, preparing shift reports, and managing operational procedures. If you're passionate about coffee and excellent service, this is a great opportunity to join a vibrant team.