Shared Services Specialist/Customer Service Associate

Megaworld Corporation; Taguig; On-site; PHP 180,000 - 240,000; Full time

Job summary

Megaworld Corporation is hiring a Shared Services Specialist/Customer Service Associate for its McKinley Hill, Taguig City office. This entry-level, full-time, on-site role focuses on responding to customer interactions and resolving issues within allotted timeframes.

You will handle calls, address inquiries, and collaborate across departments to ensure timely updates and resolution, while supporting residential client requests and maintaining service levels.

Qualifications

• Graduate with a 4-year Bachelor's degree.
• At least 6 months of customer service or BPO experience preferred.

Responsibilities

• Handle inbound and outbound calls while meeting target AHT.
• Serve as primary contact for client interactions, addressing inquiries and concerns.
• Address inquiries and concerns effectively and efficiently.
• Collaborate with various departments to resolve client issues promptly.
• Provide clients with timely updates regarding the status of their inquiries.
• Ensure timely fulfillment of residential client requests and resolution of complaints.
• Perform other duties that may be assigned from time to time.

Skills

Communication skills

Interpersonal skills

Willingness to work shifts

Education

Bachelor's degree (4-year)

Tools

Zendesk

Job description

Join at Megaworld Corporation, one of the Philippines' leading property developers and be part of a dynamic, high-performing team that values growth, collaboration, and people excellence.

Role Description:

This is a entry level, full-time, on-site, back-office role for a Shared Services Specialist/Customer Service Associate who will be assigned in McKinley Hill, Taguig City office. The Shared Services Specialist is responsible for responding to customer interactions and resolve actionable issues within the allotted time frame depending on the issue.

Key Responsibilities:

• Handle inbound and outbound calls while consistently meeting target Average Handling Time (AHT).
• Serve as the primary contact for client interactions, addressing inquiries and concerns.
• Handle client inquiries and concerns effectively and efficiently.
• Collaborate with various departments to ensure client concerns are addressed promptly.
• Provide clients with timely updates and feedback regarding the status of their inquiries.
• Ensure timely fulfillment of residential client requests and effective resolution of complaints.
• Perform other duties that may be assigned from time to time.

Qualifications:

• A graduate with a Bachelor's Degree of any 4-year course.
• At least 6 months of work experience in the customer service industry/BPO experience is a plus.
• Excellent communication skills and interpersonal skills.
• Familiarity with CRMs and Zendesk System.
• Willingness to work on a dayshift/midshift (2PM - 12 MN) schedule, weekends, and/or holidays.
• Willing to be assigned in McKinley Hill, Taguig City.