SFE Data and Digital Support Services Officer

Zoetis; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Zoetis Philippines seeks an SFE Data and Digital Support Services Officer to provide technical expertise to the Sales and Marketing team. You will oversee data acquisition, validation, and integration into Zoetis systems, and manage regular and ad-hoc data reports for business heads and the GM.

You will lead development and optimization of digital platforms (Hybris, NGSE, Touchpoint, PowerBI), train local sales force, and ensure smooth CRM administration, data analytics, and system upgrades in

Qualifications

• Experience supporting Sales and Marketing teams with CRM databases and data reporting.
• Ability to log and track user tickets, provide timely responses and downtime advisories.
• Experience delivering user training and developing dashboards with Power BI.
• Strong data governance and data quality focus.

Responsibilities

• Internal stakeholder support: provides solutions to user queries in relation to Salesforce and CRM database applications.
• Sales Force Effectiveness support: develops reports and analytics to meet business needs and trains users on new tools.
• Data Reporting and Analytics: analyzes critical data for production of relevant reports and KPI tracking.
• Systems Upgrade: manages system upgrade processes and trainings for new functionality.
• Vendor Relationships/Zoetis Colleague Relationships: collaborates to maximize technology use across the business.

Skills

Power BI

Azure

Data analytics

CRM systems

Stakeholder management

Salesforce

Training & support

Tools

Power BI

Azure

DMS

Touchpoint

Job description

The SFE Data and Digital Support Services Officer provides technical expertise and comprehensive support to the Sales and Marketing Team in relation to: a) Customer and Sales Data Management - Oversees data acquisition, validation, and integration into Zoetis system, ensuring timely and accurate processing of data for utilization in various digital platforms for Commercial operations. Provides regular and adhoc data reports to Business Unit Heads, Finance Head and GM. b) Commercial Digital Platforms Development and Optimization - Leads interface with above-country stakeholders in developing and maintaining digital tools and platforms (e.g Hybris, NGSE, Touchpoint, PowerBI) and extends local sales force training support to maximize impact of these tools. Develops customized data processing tools that cater to specific sales force analytics requirements. c) Key Sales Force Processes Support - Extends technical expertise to the sales force in pursuing regular and key commercial processes such as territory configuration adjustments, annual sales target setting exercises, adhoc sales target.

Responsibilities

1. Internal stakeholder support:
   • Provides solutions to user queries in relation to Salesforce and CRM database applications used across all Business Units
   • Logs tickets on behalf of users and follow up on outcomes to ensure resolution
   • Advises users in a timely manner, re downtime and/or blackout periods with the CRM and other system used by the business
   • Provides 'helpdesk' support at offsite meetings and conferences
   • Provides general assistance and support to the Field Force
2. Sales Force Effectiveness support:
   • Proactively engages the business to identify ways to develop reports and data analytics to meet their current and future needs
   • Leads cascade of new sales force data and digital tools, including user training and follow-through
   • Develops and refines content on Pitcher (or similar product) for eDetailing
   • Manages all CRM administration including: setting up new users and deactivating departing colleagues, territory structural changes, mapping sales to customers, setting up MPG/s and SKU's, general database maintenance, managing Salesforce administrator inbox re queries from users
   • Proactively works with sales colleagues to ensure alignment of capabilities of the systems
   • Proactively participates in commercial meetings and champions sales force effectiveness data and digital initiatives, both local and global in origin
3. Data Reporting and Analystics:
   • Analyzes critical data of the commercial team for production of relevant reports from Salesforce and other data sources.
   • Ensures the accuracy of sales data and make proactive recommendations and provide analysis to the business for better decision making in conjunction with the Sales Force Effectiveness Manager.
   • Assists in KPI reporting and sales activity data to the business units.
   • Supports in developing a suite of reports to be used for tracking and monitoring business effectiveness.
   • Provides analysis of field force inquiries, issues and concerns in relation to various platforms, effectiveness
4. Systems Upgrade:
   • Project manages system upgrade processes.
   • Supports Sales Force Effectiveness Manager in ensuring the business is up to date with new technology and global requirements.
   • Participates in development, testing and engaging key stakeholders in upgrades.
   • Provides initial training / resources related to new functionality to all users.
5. Vendor Relationships/Zoetis Colleague Relationships:
   • Proactively works with other colleagues to ensure technology is utilized to maximize the business (internally and externally).

Desired Skills and Experience

• Demonstrated understanding of relevant selling processes and customer dynamics applicable to the Animal Health business.
• Strong people interaction and communication skills, with ability to influence, train, and manage interactions with sales force colleagues.
• Developed analytical thinking competency that translates to practical and actionable business support.
• Highly organized with effective ways of working, including prioritization, planning, and time management.
• Strong proficiency in data science and technical tools, including Power BI, Azure, DMS, and Touchpoint.
• Proven ability to build and maintain effective cross-functional partnerships and stakeholder relationships.
• High level of integrity and discretion in handling confidential and sensitive information.
• Strong business acumen combined with project management capabilities.
• Collaborative team player with a positive and proactive mindset.
• Courage to challenge the status quo and drive continuous improvement and innovation.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support.

• We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

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