ServiceNow Senior Business Analyst - Hybrid, Growth Focus

Citco Group of Companies; Philippines; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Training and education support

Flexible working arrangements

Diversity accommodations

Job summary

Citco Group of Companies in Clark Pampanga is looking for a Senior Business Analyst to join the Service Delivery department. The successful candidate will work with teams to configure the Service Now application according to technical specifications and business needs.

With 3-5+ years of experience in ServiceNow, you will liaise with stakeholders, manage timelines, and contribute to team efforts. The role offers hybrid working conditions and a commitment to diversity and inclusion.

Qualifications

• 3-5+ years of experience using ServiceNow.
• Experience in financial industry is a plus.
• Strong project management and time management abilities.

Responsibilities

• Ensure Service Now application meets technical specifications.
• Liaison with stakeholders for requirement gathering.
• Manage deliverable timelines closely with leadership.

Skills

Oral and written communication skills

Experience with ServiceNow

Effective teamwork

Technical documentation

Project and time-management skills

Lean/Six Sigma knowledge

Familiarity with IT Ticket Management Systems

Defining services and workflows

Translating user stories

Tools

Confluence

JIRA

Job description

Citco Group of Companies in Clark Pampanga is looking for a Senior Business Analyst to join the Service Delivery department. The successful candidate will work with teams to configure the Service Now application according to technical specifications and business needs.

With 3-5+ years of experience in ServiceNow, you will liaise with stakeholders, manage timelines, and contribute to team efforts. The role offers hybrid working conditions and a commitment to diversity and inclusion.