ServiceNow Lead, ITSM & Automation Expert

Xurpas, Inc.; Taguig; On-site; PHP 500,000 - 900,000; Full time

Job summary

Xurpas, Inc. in Taguig, Philippines, is seeking an Application Support Engineer to investigate and resolve issues across critical business systems. You will monitor performance, identify root causes, and ensure smooth operation of software components, collaborating with teams to maintain stability.

This role emphasizes problem management, incident handling, and continuous improvement, with hands-on ServiceNow expertise and a proactive approach to minimize service disruptions.

Qualifications

• Expert proficiency in ServiceNow platform and modules.
• Strong understanding of IT service management workflows.
• Experience with incident, problem, and change management.
• Ability to customize and configure ServiceNow to meet business needs.
• Proficient in troubleshooting and root-cause analysis.

Responsibilities

• Be SME and lead the team to perform.
• Coordinate with stakeholders for timely issue resolution.
• Engage with multiple teams on key decisions.
• Provide cross-team solutions and knowledge sharing mentoring.
• Monitor system health and identify risks to prevent disruptions.

Skills

ServiceNow expert

ITSM knowledge

Incident management

Problem management

Change management

Troubleshooting

ServiceNow scripting

Tools

ServiceNow

Job description

Xurpas, Inc. in Taguig, Philippines, is seeking an Application Support Engineer to investigate and resolve issues across critical business systems. You will monitor performance, identify root causes, and ensure smooth operation of software components, collaborating with teams to maintain stability.

This role emphasizes problem management, incident handling, and continuous improvement, with hands-on ServiceNow expertise and a proactive approach to minimize service disruptions.