ServiceNow Manager (Training)

Risewave Consulting Inc.; Taguig; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

HMO

Government Mandated Benefits

Job summary

A global consulting firm is seeking a ServiceNow Capability Development Manager in Taguig. This role involves managing the ServiceNow Academia program, mentoring fresh graduates, and driving the development of ServiceNow capabilities. Ideal candidates are those with at least 5 years of experience in ServiceNow development, possess teaching skills, and hold relevant certifications. This position offers a competitive salary and a hybrid work environment.

Qualifications

• Minimum of 5 years of experience in ServiceNow development.
• Strong presentation and planning skills with a passion for teaching and mentoring.
• Experience with curriculum development and training management.
• At least 2 ServiceNow Implementation Specialist certifications (preferred).

Responsibilities

• Run and manage the ServiceNow Academia program for undergraduates.
• Develop curriculum and collaborate with external universities.
• Conduct training sessions and workshops on ServiceNow trends.
• Conduct training sessions, workshops, and brownbag sessions on ServiceNow trends and releases.
• Upskill existing ServiceNow staff developers and build Centers of Excellence in ServiceNow modules.
• Support pursuits, orals, and client demos as a subject matter expert.

Skills

Excellent communication and interpersonal skills

Ability to work collaboratively with teams across different locations

Strong organizational and project management skills

Innovative mindset for training and development solutions

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

At least 2 ServiceNow Implementation Specialist certifications

Tools

ServiceNow Platform

Job description

Hybrid - Taguig 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Job Summary

We are seeking a dynamic and experienced ServiceNow Capability Development Manager to join our team. The primary role of this position is to drive the development and enhancement of ServiceNow capabilities within the organization by teaching fresh graduate students who are new joiners, spanning across various locations. The Capability Development Manager will also manage and run the ServiceNow Academia program, collaborate with university partners, upskill existing ServiceNow developers, conduct training sessions, and stay current with the latest ServiceNow trends and releases.

Key Responsibilities

• Run and manage the ServiceNow Academia program for undergraduates from the company's University partners.
• Develop and manage curriculum, perform assessments, and collaborate with external universities to plan and execute the program.
• Provide hybrid teaching (combination of online and in-person sessions) to fresh graduates across different locations (India, Philippines, Poland, Mexico).
• Conduct regular training sessions, workshops, and brownbag sessions to keep the team updated on the latest ServiceNow trends and releases.
• Upskill existing ServiceNow staff developers to acquire new skills and proficiency in different ServiceNow product modules.
• Build Centers of Excellence (COEs) in various ServiceNow modules.
• Increase certification rates and manage overall certification and capability targets for the team.
• Support pursuits, orals, and client demos as a subject matter expert in ServiceNow.
• Assist in preparing and presenting technical content during client engagements.
• Stay current with the latest trends, updates, and releases in the ServiceNow ecosystem.
• Share insights and knowledge with the team to ensure they are informed about new features and best practices.
• Work with ServiceNow and other external parties on industry-related initiatives.
• Collaborate with ServiceNow on joint projects, events, and programs to enhance the company’s presence and capabilities in the ServiceNow ecosystem.

Qualifications

• Minimum of 5 years of experience in ServiceNow development.
• Strong presentation and planning skills with a passion for teaching and mentoring.
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• At least 2 ServiceNow Implementation Specialist certifications (preferred but not mandatory).

Skills and Attributes

• Excellent communication and interpersonal skills.
• Ability to work collaboratively with teams across different locations and cultures.
• Strong organizational and project management skills.
• Innovative mindset with the ability to develop creative solutions for training and development.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Chance to work with a global leader in consulting services and innovative solutions.