ServiceNow Content Analyst: AI‑Ready CMDB & Knowledge

weSource Management Consultancy Firm; Taguig; On-site; PHP 609,336 - 729,864; Full time

Job summary

A leading consultancy firm is urgently hiring a Content Analyst – ServiceNow for their office in Taguig, Philippines. The successful candidate will be responsible for maintaining accurate data and content in the ServiceNow platform, focusing on data quality uplift, knowledge management, and stakeholder engagement. Ideal candidates must have experience with content development, data cleansing, and ServiceNow functionalities. Strong English communication skills and a detail-oriented mindset are essential for success in this role.

Qualifications

• Experience supporting AI-powered ServiceNow features.
• Strong documentation, organizational, and time management skills.
• Results-focused with strong attention to detail.

Responsibilities

• Identify and fix inaccurate, outdated, or duplicate data in the CMDB.
• Ensure knowledge articles are accurate and up-to-date.
• Collaborate effectively with stakeholders.

Skills

Content development and management

Data quality and cleansing

ServiceNow platform proficiency

Documentation skills

English communication

Stakeholder management

Analytical skills

Job description

A leading consultancy firm is urgently hiring a Content Analyst – ServiceNow for their office in Taguig, Philippines. The successful candidate will be responsible for maintaining accurate data and content in the ServiceNow platform, focusing on data quality uplift, knowledge management, and stakeholder engagement. Ideal candidates must have experience with content development, data cleansing, and ServiceNow functionalities. Strong English communication skills and a detail-oriented mindset are essential for success in this role.