ServiceNow Business Analyst

Asia Select, Inc. (ASI); Philippines; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

Asia Select, Inc. (ASI) is seeking a Snow Business Analyst to design, develop, configure, and support ServiceNow solutions. The role focuses on ITSM, CSM, FSM modules, and platform customization, with an emphasis on continuous improvement of IT services.

The ideal candidate has 3+ years of hands-on ServiceNow development experience, strong knowledge of ServiceNow ITSM/CSM/FSM, and solid skills in HTML/CSS/AngularJS/SQL. This is a remote position based in the Philippines.

Qualifications

• Bachelor’s degree in Computer Science/IT or equivalent experience.
• Minimum 3 years of hands-on ServiceNow development experience.
• Strong expertise in ITSM, CSM, and FSM modules.

Responsibilities

• Design, develop, and configure ServiceNow applications and workflows.
• Build and maintain business rules, client scripts, UI policies, UI actions, and Service Catalog solutions.
• Develop integrations using REST/SOAP APIs, MID Server, and IntegrationHub.
• Support and enhance ITSM, CSM, FSM, CMDB, Knowledge, and other ServiceNow modules.
• Troubleshoot platform issues and implement system improvements.
• Conduct testing, code reviews, and maintain technical documentation.
• Collaborate with stakeholders to translate business requirements into technical solutions.

Skills

ServiceNow development

ITSM/CSM/FSM modules

REST/SOAP APIs

MID Server

SQL

Agile methodologies

Team collaboration

Education

Bachelor's degree in Computer Science/Information Technology

Tools

ServiceNow

Job description

The Snow Business Analyst is responsible for designing, developing, configuring, and supporting ServiceNow solutions to meet business requirements. This role specializes in ServiceNow application development, integrations, platform customization, and continuous improvement of ITSM, CSM, FSM, and related modules.

KEY RESPONSIBILITIES

• Design, develop, and configure ServiceNow applications and workflows.
• Build and maintain business rules, client scripts, UI policies, UI actions, and Service Catalog solutions.
• Develop integrations using REST/SOAP APIs, MID Server, and IntegrationHub.
• Support and enhance ITSM, CSM, FSM, CMDB, Knowledge, and other ServiceNow modules.
• Troubleshoot platform issues and implement system improvements.
• Conduct testing, code reviews, and maintain technical documentation.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Stay current with ServiceNow platform updates and best practices.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum 3 years of hands‑on ServiceNow development experience.
• Strong expertise in ServiceNow ITSM, CSM, and FSM modules.
• Knowledge of HTML, CSS, AngularJS, SQL, and relational databases.
• Understanding of ITIL principles and Agile methodologies.
• Strong analytical, troubleshooting, communication, and teamwork skills.

Work Setup:

Remote