ServiceNow Administrator (For Pooling)

CGI (PHILIPPINES) INC.; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

CGI (PHILIPPINES) INC. is seeking a ServiceNow Administrator to act as a subject matter expert for ServiceNow solution definitions. You will collaborate with project teams to ensure design specifications reflect client requirements and translate them into actionable plans.

Responsibilities include conducting design workshops, delivering innovative solutions, and communicating complex concepts to diverse audiences. Onsite work 3 days a week in Taguig with possible full onsite at Makati.

Qualifications

• 3-5 years in a client-facing consulting or service delivery role in IT services.
• Experience with ServiceNow consulting and implementations (ITSM, SPM, CSM, HRSD preferred).
• Ability to produce high-quality documentation for technical and customer-facing audiences.
• Onsite 3 days a week in Taguig with potential to be 100% onsite at the client's Makati office.
• ServiceNow Implementation Specialist Certification required.
• Understanding of Agile delivery methodologies.
• Domain certifications (ITIL, SAFe) desirable.

Responsibilities

• Conduct functional design workshops and translate client requirements into design specs.
• Deliver innovative ServiceNow solutions addressing business challenges and process gaps.
• Communicate technical problems and solutions to diverse audiences.
• Collaborate with solution engineering to support and respond to inquiries.
• Perform gap analyses, defining current state vs future objectives and best practices.
• Build credibility with clients and foster problem-solving partnerships.
• Identify opportunities to improve service operations and ServiceNow propositions.

Skills

ServiceNow expertise

Client-facing

Documentation

Presentation skills

Agile delivery

Job description

ServiceNow Administrator (For Pooling)

Category: Service Desk / End User Services

Main location: Philippines, Metropolitan Manila, Taguig

Position ID: J0326-2409

Employment Type: Full Time

Position Description

As a ServiceNow Administrator you will act as a subject matter expert for ServiceNow solution definitions.

Your future duties and responsibilities

• Conduct functional design workshops and collaborate with project teams to ensure that the creation of design specifications are successful translation of client requirements Able to steer client requirements and prioritize needs over wants.
• Delivering innovative solutions to address business challenges by aligning with customer needs, leveraging technology, addressing process gaps, and overcoming cultural barriers.
• Effectively communicate technical problems and solutions across different audiences.
• Engage with solution engineering teams to support, validate and help respond to technical and business enquiries.
• Aid in conducting comprehensive gap analyses, highlighting the current state, future objectives, client requirements, and best practices.
• Foster credibility at all levels with clients while cultivating problem-solving partnerships with both clients and colleagues.
• Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow.

Required qualifications to be successful in this role

• At least 3-5 years of experience working in a client-facing consulting or service delivery role within the IT services industry and risk/compliance management.
• Demonstrated experience of ServiceNow Consulting and Implementations, preferably in one or more of ITSM, SPM, CSM, HRSD.
• Ability to produce high quality documentation on various levels including technical and customer facing.
• Highly proficient in crafting ServiceNow service solutions seamlessly integrated with client service structures and operational frameworks.
• Outstanding verbal, written, and presentation abilities, coupled with adeptness in delivering customer presentations at senior levels.
• ServiceNow Implementation Specialist Certification.
• Understanding of Agile delivery methodologies.
• Domain specific certifications desirable (ITIL, SAFe, etc).
• Must be amenable to working onsite 3 days a week in Taguig with the possibility to working 100% onsite at the client's office in Makati.
• Shift schedule is either morning or mid-shift with a possibility to follow the client's work hours.

What you can expect from us

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.