ServiceNow Developer Lead (For Pooling)

CGI (PHILIPPINES) INC.; Manila; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

CGI (PHILIPPINES) INC. is seeking an experienced ServiceNow Developer to lead the design, development, and deployment of ITSM solutions on the ServiceNow platform. The role focuses on HRSD modules, integrations, and ongoing improvement of service delivery.

You will work with cross‑functional teams, scope new requirements, and provide second/third-line support. Onsite 2–3 days per week in Taguig with a mid-shift schedule.

Qualifications

• Bachelor's degree in CS/SE or related field.
• 8+ years IT experience with 5+ years ServiceNow.
• Hands-on ServiceNow, HRSD, and API integrations.
• Experience applying best practices to improve agent and customer experience.
• Strong problem solving and communication skills.

Responsibilities

• Lead design, development, and deployment on the ServiceNow platform.
• Design, maintain, and optimize HRSD applications in ServiceNow.
• Scope new requirements and configure HR catalogs, templates, and HR profiles.
• Establish integrations between ServiceNow and external systems via API.
• Provide 2nd/3rd line support, resolve incidents and defects.
• Review designs, refine test cases, and ensure application quality.
• Collaborate with users to validate test results against expectations.
• Contribute through documentation and knowledge sharing within the team.
• Develop templates for reports, dashboards, flows, and notifications.

Skills

ServiceNow

HRSD

API integration

ITSM

Communication

Collaboration

Analytical thinking

Education

Bachelor's Degree in CS/SE

Job description

ServiceNow Developer (For Pooling)

Category:Service Desk / End User Services

Main location:Philippines, Metropolitan Manila, Taguig

Position ID:J0326-2408

Employment Type:Full Time

Position Description:

As the ServiceNow Developer, you'll be at the forefront of our organization, spearheading the design, development, and deployment of cutting-edge solutions on the ServiceNow platform. Working hand in hand with diverse teams and stakeholders, you'll delve into requirements, champion technical advancements, and guarantee the seamless delivery of IT service-management (ITSM) solutions. This role calls for deep expertise in ServiceNow, an unwavering dedication to quality, and a relentless pursuit of streamlining business operations.

Your future duties and responsibilities:

• Candidates should demonstrate extensive expertise in a variety of ServiceNow tools and a track record of successfully integrating them with related systems.
• Proficient in designing, maintaining, and optimizing HRSD applications on the ServiceNow platform.
• Able to perform scoping of new requirements.
• Skilled in configuring and managing HR criteria, document templates, and HR profiles.
• Experienced in defining and managing HR services, categories, HR service catalogs, catalog items, and lifecycle events.
• Capable of establishing integrations between ServiceNow and other existing systems including external ones.
• Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging, and testing using a mix of JavaScript and server-side Java.
• Experienced in applying innovative and proven technological approaches to solve complex business challenges.
• Review and enhance designs for usability, meticulously scrutinize testing scenarios, and refine test cases to guarantee the quality of applications.
• Collaborate closely with users to review test results, ensuring they align seamlessly with expected outcomes.
• Proficient in contributing through technical assessments, written documentation, and expert insights.
• Collaborative mindset, actively participating in continuous improvement by sharing experiences and knowledge within the team.
• Develop templates tailored to meet unique agency requirements, including reports, dashboards, flows, and email notifications.

Required qualifications to be successful in this role:

• Bachelor's Degree in Computer Science, Software Engineering, or any relevant field.
• Minimum 8 years of working experience in IT.
• Minimum 5 years working experience in ServiceNow.
• Hands on experience with ServiceNow platform, HRSD module.
• Hands on experience in integrating SNow with omnichannel platforms and other third party tools via API.
• Experience in applying SNow best practices to enhance agent and customer experience.
• Strong problem analytical, problem-solving skills, and good communication skills.
• High analytical skills, independent but also structured work in a team.
• Must be amenable to working onsite 2-3 days a week in McKinley, Taguig, on a mid-shift schedule (with a possibility of reporting onsite at the client's office in Makati).

Certifications completed includes:

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist IT Service Management
• ServiceNow Micro-Certification Flow Designer (preferred)
• ServiceNow Micro-Certification Performance Analytics (preferred)
• ServiceNow Micro-Certification Application Development Process Creator (preferred)
• ServiceNow Micro-Certification Citizen Developer Application Creator (preferred)

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.