Service Technician

SJK-Guahan Inc.; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

SJK-Guahan Inc. is seeking a Service Technician in Manila to assemble carts and manage service repairs and maintenance for our equipment. You will troubleshoot issues, learn Club Car, Jacobsen, and Wacker Neuson systems, and collaborate with the team on warranty and parts concerns.

You will also help maintain inventory, support warehouse operations, and ensure exceptional customer care while prioritizing safety and professionalism in a fast-paced environment.

Qualifications

• Minimum 1 year in technician or service role.
• Proficient in English and computer skills.
• Strong technical writing ability.
• Familiar with equipment service terms, tools and procedures.
• Basic knowledge of diesel engines, hydraulics and auto electrical systems.
• Diligent, punctual and eager to learn.
• Detail oriented and able to multi-task in a fast-paced setting.
• Professional, client-facing demeanor.
• Positive, collaborative work attitude.
• Flexible availability including weekends.
• Graduate of mechanical or electrical vocational course or at least 1 year training.

Responsibilities

• Assemble carts and handle service repairs and maintenance.
• Troubleshoot service issues from simple to complex.
• Familiarize with Club Car, Jacobsen, and Wacker Neuson equipment to understand operation and repair needs.
• Collaborate with Service Specialist/Executive or Workshop Team Leader on warranty and parts issues.
• Assist in maintaining inventory of equipment, parts, and tools.
• Provide support to warehouse team in monitoring parts inventory.
• Maintain focus on customer care and communicate feedback to supervisor.
• Identify and report near-misses or dangerous situations for safety awareness.
• Report any irregularities or unsafe acts to ensure safety.

Skills

1+ year experience

English & computer skills

Technical writing

Diesel engines

Hydraulics

Auto electrical

Tools knowledge

Fast learner

Detail oriented

Professional demeanor

Customer-facing

Positive work env

Flexible weekends

Vocational training

Education

Mechanical or electrical vocational course or 1-year training

Tools

Equipment service terms

Job description

As a Service Technician at SJK-Guahan Inc., your primary responsibility will be to perform the assembly of carts and manage all service repairs and maintenance for our SJK-Guahan equipment. You will play a crucial role in ensuring the operational efficiency and reliability of our equipment while delivering exceptional customer service.

DUTIES & RESPONSIBILITIES:

• Perform the assembly, and handle all service repairs and maintenance of SJK-Guahan equipment.
• Proficiently troubleshoot service issues, ranging from simple to complicated and complex problems.
• Become familiarize with Club Car, Jacobsen, and Wacker Neuson equipment, understanding their operation and repair requirements.
• Collaborate with the Service Specialist, Service Executive or Workshop Team Leader to address service warranty and parts-related issues.
• Assist in maintenance of inventory for equipment, parts, and tools.
• Provide support to the warehouse team in regularly monitoring parts inventory.
• Maintain a strong focus on customer care, promptly communicating customer feedback to your immediate supervisor.
• Actively identify and report any near-miss or potentially dangerous situations for safety awareness and prevention.
• Promptly report any job-related irregularities or unsafe acts in the shop to ensure immediate correction and maintain a safe working environment.

QUALIFICATIONS & COMPETENCIES

• At least one year of working experience as a technician or service-related role.
• Intermediate proficiency in English and computer skills.
• Good technical writing skills.
• Familiarity with equipment industry service terms, tools, and procedures, preferably in automotive or similar fields. Basic understanding of diesel engines, hydraulics, and auto electrical systems.
• Strong drive to learn, diligent and punctual to work.
• Strong attention to detail with an ability to multi-task and thrive in a fast-paced setting.
• Proven ability to deliver professionalism with a friendly demeanor via in front of clients.
• Eager to create and encourage a positive work environment.
• Flexible availability, including weekends.
• Graduate of any mechanical or electrical vocational course or at least 1-year in specialized training.