Service Support Specialist

Evolution

Philippines

On-site

PHP 345,000 - 414,000

Full time

3 days ago

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Benefits offered by this job

HMO coverage for dependents

Free gym

Weekly fruit supply

Leave credits: 25 annually

Uniform allowance

Job summary

Evolution Cebu is hiring a Service Support Specialist to deliver professional service to customers during the shift. You will address real-time gaming-floor incidents, ensure tables run smoothly, and fix software/hardware glitches with accuracy.

The role requires at least 2 years in technical support, strong English skills, and the ability to work rotating morning/afternoon/night shifts. Competitive salary with multiple allowances and benefits awaits.

Qualifications

Minimum of 2 years of Technical Support experience.
Good English skills, both verbal and written.
Able to work under pressure and multitask in a changing shift.
Strong analytical thinking and attention to detail.

Responsibilities

Ensure all tables are operational without interruptions.
Handle real-time incidents on gaming floors related to hardware, software, and connection.
Fix game irregularities and resolve presenter/software issues.
Prepare shift reports for management.

Skills

Technical Support

Customer Service

English Communication

Problem Solving

Shift Work

Tools

Microsoft Office

Job description

Service Support Specialist

Salary : ₱34,000 - 34,000 monthly

Company : Evolution Job Type : Full Time Philippines

Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are global developer and provider of innovative products and services for online casino entertainment.
Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. As an award-winning digital powerhouse, we continue to expand our portfolio of leading brands, including Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.
With over 22,000 employees across 40+ sites, our teams work in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other support services. At Evolution, our dynamic and creative environment provides exceptional opportunities for both personal and professional growth.
Here in the Philippines, Evolution Cebu, powered by One Visaya Gaming, officially entered the market in 2025 with the goal of becoming one of the biggest and best employers in the industry.
Are you open to new opportunities? Eager to gain valuable experience? Ready to take on new challenges?
If so—we’re looking for you!

Job Description

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities

Ensure that all tables are operational without interruptions.
Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
To prepare shift reports for the Management.

Qualifications

Strong understanding of gaming concepts and mechanics is highly preferred.
Minimum of 2 years of Technical Support experience.
Quick thinking and attention to detail.
Analytical skills and multi-tasking.
Ability to work under pressure and make decisions in stressful situations.
Ability to work different shifts.
Good English skills (both verbal and written).
Basic PC software knowledge and excellent command of Microsoft Office products in particular.

Additional Information

Shift Schedule

The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
A night differential is provided for night shift assignments.

Salary Package