Gaming Ops Support Specialist — Night Shift

Evolution; Philippines; On-site; PHP 345,000 - 414,000; Full time

Benefits offered by this job

HMO coverage for dependents

Free gym

Weekly fruit supply

Leave credits: 25 annually

Uniform allowance

Job summary

Evolution Cebu is hiring a Service Support Specialist to deliver professional service to customers during the shift. You will address real-time gaming-floor incidents, ensure tables run smoothly, and fix software/hardware glitches with accuracy.

The role requires at least 2 years in technical support, strong English skills, and the ability to work rotating morning/afternoon/night shifts. Competitive salary with multiple allowances and benefits awaits.

Qualifications

• Minimum of 2 years of Technical Support experience.
• Good English skills, both verbal and written.
• Able to work under pressure and multitask in a changing shift.
• Strong analytical thinking and attention to detail.

Responsibilities

• Ensure all tables are operational without interruptions.
• Handle real-time incidents on gaming floors related to hardware, software, and connection.
• Fix game irregularities and resolve presenter/software issues.
• Prepare shift reports for management.

Skills

Technical Support

Customer Service

English Communication

Problem Solving

Shift Work

Tools

Microsoft Office

Job description

Evolution Cebu is hiring a Service Support Specialist to deliver professional service to customers during the shift. You will address real-time gaming-floor incidents, ensure tables run smoothly, and fix software/hardware glitches with accuracy.

The role requires at least 2 years in technical support, strong English skills, and the ability to work rotating morning/afternoon/night shifts. Competitive salary with multiple allowances and benefits awaits.