Service Support Coordinator I

Vertiv Group Corporation; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

Vertiv in the Philippines is seeking an entry-level Service Support Coordinator 1 to deliver high-quality customer service via phone, email and chat. You will manage inquiries, resolve issues, and support service processes while building foundational skills in communication and problem resolution.

You will work in a fast-paced, collaborative environment that values ownership, accountability, and continuous improvement as part of Vertiv's strategic priorities.

Qualifications

• College graduate with 1–3 years of related experience.
• Experience in a service environment handling administrative functions.
• Experience in supply chain (order management, purchasing and logistics) preferred.
• Strong administration, analytical and organizational skills.
• Initiative and sense of ownership and responsibility.
• Attention to detail and ability to work with minimal supervision.

Responsibilities

• Provides high-quality support in all service administrative processes and keeps databases updated.
• Handles transactions accurately and timely with a focus on quality.
• Ensures information in databases and systems is accurate and updated.
• Prepares and submits SSA reports on schedule.
• Supports productivity improvements and personal development.
• Performs ad hoc/stretch assignments as needed.

Skills

Fluent English

Time management

Attention to detail

Team player

Ownership

Education

College graduate

Tools

ERP Systems

Microsoft Office

Job description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary

TheService Support Coordinator 1is an entry-level role focused on delivering high-quality customer service through phone, email, and chat support. This position involves answering customer inquiries, addressing service-related issues, and providing broad support to ensure customer satisfaction. The position is the first point of contact for customers, and the role is designed to build foundational skills in customer service, problem resolution, and communication which involves managing inbound calls, managing customer issues, tracking service requests, and ensuring customers receive the best customer experience.

Responsibilities

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Provides high-quality and valuable support in all service administrative processes
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time.
• Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
• Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty)
• Improvement on Productivity and Efficiency
• Individual Development
• Adhoc/ Stretch Assignments

Qualifications

• College graduate of any course.
• With 1-3 years of related experience.
• Previous experience within a service environment performing administrative functions.
• Previous experience on supply chain (order management, purchasing and logistics)
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility
• Keen attention to details.
• Comprehensive administrative/clerical/back-office experience.
• Time management skills.
• Must be able to work with minimal supervision.
• Works well with others; team player.
• Strong sense/knowledge of the service business.
• Fluent English written and verbal skills.
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork.Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example