Service Planner

Schneider Electric; Calabarzon; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

Schneider Electric Philippines seeks a Service Planning Specialist to coordinate the end-to-end service lifecycle, from order entry to scheduling and field dispatch.

The role requires strong ERP/CRM experience, advanced Excel skills, and the ability to collaborate across Sales, Operations, Finance, and Logistics to meet SLAs and optimize resources.

Work in a global support environment with flexible shift placement and a focus on process compliance, governance, and continual improvement.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3–5 years in service planning, scheduling, dispatching, or order management.
• Experience with ERP/CRM tools (SAP, Oracle, Salesforce) preferred.
• Advanced Excel skills (Pivot Tables, VLOOKUP, XLOOKUP).
• Strong scheduling, SLA management, and cross-functional coordination.

Responsibilities

• Manage and process customer service requests, purchase orders, work orders, service contracts, and related documentation.
• Create, maintain, and update service orders, contracts, billing plans, and customer records within ERP and service management systems.
• Schedule and dispatch field service engineers based on skills, availability, location, priority, and customer requirements.
• Coordinate preventive maintenance, corrective maintenance, emergency service activities, and project-related service work.
• Monitor resource utilization and workloads, proactively adjusting schedules to meet customer commitments and SLAs.
• Collaborate with Sales, Service Operations, Project Managers, Finance, Logistics, and customers to resolve order, billing, scheduling, and service-related issues.
• Track service progress, ensure timely work order completion, and maintain accurate system status updates.
• Coordinate logistics requirements, including spare parts, tools, permits, and site access to support successful service execution.
• Support operational reporting through planning, scheduling, utilization, backlog, and SLA performance metrics.
• Ensure compliance with established processes, governance standards, audit requirements, and documentation practices.

Skills

Excel proficiency

Analytical thinking

Communication skills

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business Administration / Operations Management / Engineering / Supply Chain

Tools

SAP

Oracle

Salesforce

Job description

Responsibilities

• Manage and process customer service requests, purchase orders, work orders, service contracts, and related documentation.
• Create, maintain, and update service orders, contracts, billing plans, and customer records within ERP and service management systems.
• Schedule and dispatch field service engineers based on skills, availability, location, priority, and customer requirements.
• Coordinate preventive maintenance, corrective maintenance, emergency service activities, and project-related service work.
• Monitor resource utilization and workloads, proactively adjusting schedules to meet customer commitments and service level agreements (SLAs).
• Collaborate with Sales, Service Operations, Project Managers, Finance, Logistics, and customers to resolve order, billing, scheduling, and service-related issues.
• Track service progress, ensure timely work order completion, and maintain accurate system status updates.
• Coordinate logistics requirements, including spare parts, tools, permits, and site access to support successful service execution.
• Support operational reporting through the maintenance of planning, scheduling, utilization, backlog, and SLA performance metrics.
• Ensure compliance with established processes, governance standards, audit requirements, and documentation practices.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, Supply Chain, or a related field; equivalent relevant experience may be considered.
• Minimum 3-5 years of experience in service planning, scheduling, dispatching, service coordination, service operations, or order management.
• Experience working with ERP systems (e.g., SAP, Oracle), CRM platforms (e.g., Salesforce), and service management or scheduling tools is preferred.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, data validation, and reporting.
• Strong understanding of workforce planning, resource scheduling, field service operations, and SLA management.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Effective verbal and written communication skills with the ability to collaborate across cross-functional teams and customer-facing stakeholders.
• Detail-oriented, customer-focused, and adaptable to changing business needs and operational priorities.
• Preferred certifications include Lean Six Sigma Yellow Belt, ITIL Foundation, APICS CPIM, CAPM, Microsoft Excel Expert, Power BI Data Analyst, or Certified Field Service Professional

Work Schedule Flexibility

Must be willing to work in a Global Support setup with no fixed schedule or specific region assignment. Shift placement (day or night shift) will vary depending on business order volumes and surge requirements.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.