Senior Assistant I, Service Order Management

Schneider Electric; Cavite City; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Country-specific programs

Job summary

Schneider Electric in the Philippines is seeking an Order Management specialist to process and manage service orders within SLAs. You will handle booking, invoicing, and fulfillment, review orders for completeness, and coordinate with customers, sales, operations and other stakeholders to keep timelines.

You will maintain records in Salesforce, SAP and Oracle, resolve discrepancies, assist month-end activities, and contribute to process improvements to boost efficiency and customer satisfaction.

Qualifications

• Bachelor's Degree in any field.
• Minimum of 2 years of relevant work experience in Order Management, Service Order Processing, or related functions.
• Experience in a customer-facing environment.
• Background in BPO, Shared Services, Operations, or similar business support functions.
• Hands-on experience using Salesforce (CRM), SAP or Oracle (ERP).
• Strong organizational skills with high attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process and manage service orders accurately and efficiently within established service level agreements (SLAs).
• Handle order management activities related to booking, invoicing, and order fulfillment processes.
• Review customer orders and documentation for completeness, accuracy, and compliance with company requirements.
• Coordinate with customers, sales teams, operations, and other stakeholders regarding order-related concerns and updates.
• Monitor order status and proactively resolve issues that may impact processing timelines.
• Maintain accurate records and updates in Salesforce, SAP, Oracle, and other business systems.
• Investigate and address order discrepancies, billing issues, and customer inquiries.
• Ensure adherence to company policies, procedures, and quality standards.
• Support month-end activities and manage increased workload during peak periods.
• Contribute to process improvement initiatives that enhance efficiency and customer satisfaction.

Skills

Strong organizational skills

Excellent written and verbal

Ability to manage multiple priorities

Customer-facing experience

Education

Bachelor's Degree in any field

Tools

Salesforce

SAP

Oracle

Job description

• Process and manage service orders accurately and efficiently within established service level agreements (SLAs).
• Handle order management activities related to booking, invoicing, and order fulfillment processes.
• Review customer orders and documentation for completeness, accuracy, and compliance with company requirements.
• Coordinate with customers, sales teams, operations, and other stakeholders regarding order-related concerns and updates.
• Monitor order status and proactively resolve issues that may impact processing timelines.
• Maintain accurate records and updates in Salesforce, SAP, Oracle, and other business systems.
• Investigate and address order discrepancies, billing issues, and customer inquiries.
• Ensure adherence to company policies, procedures, and quality standards.
• Support month-end activities and manage increased workload during peak periods.
• Contribute to process improvement initiatives that enhance efficiency and customer satisfaction.

Key Responsibilities

• Process and manage service orders accurately and efficiently within established service level agreements (SLAs).
• Handle order management activities related to booking, invoicing, and order fulfillment processes.
• Review customer orders and documentation for completeness, accuracy, and compliance with company requirements.
• Coordinate with customers, sales teams, operations, and other stakeholders regarding order-related concerns and updates.
• Monitor order status and proactively resolve issues that may impact processing timelines.
• Maintain accurate records and updates in Salesforce, SAP, Oracle, and other business systems.
• Investigate and address order discrepancies, billing issues, and customer inquiries.
• Ensure adherence to company policies, procedures, and quality standards.
• Support month-end activities and manage increased workload during peak periods.
• Contribute to process improvement initiatives that enhance efficiency and customer satisfaction.

Required

• Bachelor's Degree in any field.
• Minimum of 2 years of relevant work experience in Order Management, Service Order Processing, or related functions.
• Experience in a customer-facing environment.
• Background in BPO, Shared Services, Operations, or similar business support functions.
• Hands-on experience using: Salesforce (CRM), SAP or Oracle (ERP)
• Strong organizational skills with high attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.