Service Operations Specialist

Asia Peopleworks Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading IT service provider in the Philippines is seeking a Service Operations Specialist to support daily IT operations and enhance service continuity. The ideal candidate will assist in operations management, coordinate issue resolution, and handle routine IT tasks. A Bachelor’s Degree in relevant fields and basic scripting knowledge are required for this role.

Qualifications

• Recent graduates or those with relevant experience encouraged to apply.
• Basic knowledge of backup and restoration practices is required.

Responsibilities

• Assist in managing and monitoring daily IT operations.
• Coordinate with internal teams for issue resolution.
• Perform routine tasks such as system checks and backups.

Skills

Problem solving

IT service delivery

Basic scripting knowledge

Education

Bachelor’s Degree in Information Technology, Computer Engineering, or Computer Science

Tools

Python

Backup tools

Job description

We're looking for a Service Operations Specialist to support day-to-day IT operations and help ensure service continuity. If you're a tech-savvy individual with a passion for solving problems and streamlining operations, we'd love to hear from you!

Key Responsibilities:

• Assist in managing and monitoring daily IT operations
• Support the entire chain of IT service delivery
• Perform routine tasks such as system checks, backups, and basic troubleshooting
• Coordinate with internal teams for issue resolution and service improvements
• Maintain documentation related to service operations and incidents

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Engineering, or Computer Science
• At least 3 months of relevant work experience in IT support or operations
• Basic knowledge of programming/scripting languages (e.g., Python, batch scripting)
• Familiarity with backup and restoration tools and practices