Program Manager - Customer Experience

SupportFinity™; Metro Manila; On-site; PHP 3,075,031 - 4,920,049; Full time

Benefits offered by this job

Equity packages

Inclusive parental leave policy

Annual Vibe & Thrive allowance

Flexible leave options

Exposure to global teams and leaders

Job summary

SupportFinity™ is seeking a Program Manager to help drive seamless support foundations in a hybrid setup in Makati, Philippines. This role will involve collaborating with global teams to translate strategic priorities into actionable plans, ensuring user experience remains front and center as the company scales toward 1 billion users.

The ideal candidate will possess strong program management skills, the ability to clarify complex projects, and experience in balancing stakeholder priorities. A robust understanding of business and user needs will be essential for success.

Qualifications

• Direct Program or Product Management experience, ideally within the tech space.
• Ability to move projects from chaos to clarity with clear communication.
• Experience collaborating across multiple stakeholders.

Responsibilities

• Drive delivery for minor and major change programs.
• Translate ambiguous briefs into structured project plans.
• Coordinate timelines and track progress across teams.

Skills

Program Management experience

Strong business and user acumen

Communication skills

Ability to balance trade-offs

Proactive and adaptable

Job description

Job Description

Join the team redefining how the world experiences design.

Where And How You Can Work

This role is based in Makati, Philippines, and on a hybrid set‑up. You’ll collaborate closely with global stakeholders while helping strengthen our support foundations locally and at scale.

What You’ll Be Doing In This Role

As Canva scales towards 1 billion users, change is constant — and that’s where you come in. As a Program Manager within our Service Design & Delivery (SDD) group, you’ll act as the bridge across User Voice and broader Canva teams. You’ll turn strategic priorities and business changes into clear, coordinated action plans — ensuring the right support foundations are in place from day one. When you succeed, change feels seamless, support feels effortless, and our users stay focused on creating.

At The Moment, This Role Is Focused On

• Driving delivery for both minor and major change programs — from product launches to pricing updates and new subscription models
• Translating ambiguous briefs into structured, actionable project plans with clear milestones and ownership
• Coordinating timelines, tracking progress, and proactively identifying risks and dependencies
• Leading support strategy and enablement for key launches and high‑impact initiatives
• Partnering cross‑functionally across User Voice, Product, Marketing, Content & Discovery, and Design Experience
• Supporting operational cadences, goal planning, and team rhythms within Service Design & Delivery

You’re Probably a Match If

• You have direct Program or Product Management experience, ideally within the tech space
• You can move projects from chaos to clarity, even when briefs are incomplete or evolving
• You bring strong business and user acumen, confidently balancing trade‑offs between speed, quality, cost, and impact
• You collaborate easily across multiple stakeholders with different priorities
• You communicate complexity clearly through structured documents, visuals, or data‑driven recommendations
• You’re proactive, adaptable, and happy to roll up your sleeves to get things done
• You’re energised by building operational foundations that support high‑quality experiences at scale

About The Team

The User Voice supergroup exists to empower every user and make every voice heard. We ensure users can exchange help, ideas, and inspiration effortlessly while providing insights back to the business to prevent issues before they happen. Within User Voice, the Service Design & Delivery (SDD) group is on a mission to craft seamless, differentiated, issue‑resolving experiences while driving smart investments across Service Design & Support Experiences, Workforce Management, and Vendor Management.

What’s in it for you

• Equity packages — we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing and personal growth
• Flexible leave options to recharge and be a force for good
• Exposure to global teams and cross‑functional leaders as we scale toward 1 billion users

Other Stuff To Know

We make hiring decisions based on your experience, skills and passion — and how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva — even if you don’t feel like you meet every requirement, we’d still love to hear from you.

Please note that interviews are conducted virtually.