Service Operations Excellence Lead

jci; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

JCI is seeking a Service Operations Excellence Supervisor to lead and drive productivity, customer satisfaction, and efficiency across service delivery teams. You will implement best practices, track KPIs, and lead cross-functional improvement initiatives, while coaching a team of analysts and coordinators.

You will collaborate with field operations, sales, and finance to deliver data-driven insights and transformational initiatives that align with company standards and policies.

Qualifications

• Bachelor's degree in a related field.
• At least 5 years in service/operations or operational excellence.
• Prior supervisory or team leadership experience.
• Experience in service-focused or field-service organizations preferred.

Responsibilities

• Implement and sustain operational excellence programs and best practices.
• Track service KPIs and develop leadership dashboards.
• Lead continuous improvement projects and root-cause analysis.
• Supervise Analysts/Coordinators and coach the team.
• Collaborate with field ops, sales, finance, and customer service.
• Present insights and recommendations to management.

Skills

Data analysis

Stakeholder management

Problem solving

Project management

Education

Bachelor's degree (related field)

Tools

Power BI

Tableau

Excel

Job description

JCI is seeking a Service Operations Excellence Supervisor to lead and drive productivity, customer satisfaction, and efficiency across service delivery teams. You will implement best practices, track KPIs, and lead cross-functional improvement initiatives, while coaching a team of analysts and coordinators.

You will collaborate with field operations, sales, and finance to deliver data-driven insights and transformational initiatives that align with company standards and policies.