Service Operation Manager

Trinitas Food Corporation; Davao City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Trinitas Food Corporation in Davao City is seeking a Service Operations Manager to supervise daily service operations, coordinate field technicians, and ensure timely installation, preventive maintenance, and repair activities. You will implement SOPs to maintain service quality and efficiency.

Lead, coach, and evaluate technicians and coordinators; oversee spare parts, warranty claims, and service documentation; build strong client relationships and work with Sales and After-Sales to ensure

Qualifications

• 3–5 years of experience in service operations, field service management, or technical services.
• At least 2 years in a supervisory or managerial role, leading field technicians or service teams.
• Experience with installation, preventive maintenance, repair services, or after-sales support.

Responsibilities

• Oversee and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians.
• Ensure timely completion of installation, preventive maintenance, and repair activities.
• Implement standard operating procedures (SOPs) to maintain service quality and efficiency.
• Monitor service KPIs such as turnaround time, response rate, and customer satisfaction.
• Coordinate with Sales and After-Sales to ensure seamless customer service.

Skills

Team leadership

Operations management

Customer relationship management

Process improvement

SOP implementation

Education

Bachelor’s degree in Engineering, Business Administration, Operations Management or related field

Lean Six Sigma Yellow/Green Belt

Project Management (PMP/CAPM)

Job description

Company Information

Trinitas Food Corporation
Corner Diamond Village, A. Angliongto Sr., Mamay Road, Damosa Lanang
Davao City, Davao del Sur
8000
Website: https://www.facebook.com/hr.rani.698894
Trinitas Food Corporation is a consumer products company registered in the Philippines, with its headquarters located in Diamond Village, Lanang Business Park, Buhangin, Davao City.
As of recent records, the company employs around 51–100 people, positioning it as a small to midsize food business.

Job Description

Key Responsibilities

1. Service Operations Management

Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians.

Ensure timely completion of installation, preventive maintenance, and repair activities.

Implement standard operating procedures (SOPs) to maintain service quality and efficiency.

Monitor service KPIs such as turnaround time, response rate, and customer satisfaction.

2. Team Leadership & Development

Lead, coach, and evaluate service technicians and coordinators.

Conduct performance reviews and recommend training programs for skill enhancement.

Foster a positive and collaborative work environment aligned with company values.

3. Customer Relationship Management

Handle escalated client concerns and ensure prompt resolution.

Build and maintain strong relationships with clients to promote trust and repeat business.

Coordinate with the Sales and After-Sales departments to ensure seamless customer service.

4. Process Improvement & Reporting

Identify and implement process improvements to enhance operational efficiency.

Analyze service data and prepare regular reports on performance metrics.

Oversee spare parts management, warranty claims, and service documentation.

5. Compliance & Safety

Ensure all operations comply with company policies, safety regulations, and industry standards.

Monitor field activities to ensure adherence to safety and quality protocols.

Maintain accurate service records and ensure proper documentation for all transactions.

Job Qualifications

Educational Background

Bachelor’s degree in Engineering, Business Administration, Operations Management, or any related technical/business field.

Certifications or training in Lean Six Sigma (Yellow/Green Belt) and/or Project Management (PMP, CAPM, or equivalent) are strong advantages.

Work Experience

Minimum of 3–5 years of experience in service operations, field service management, or technical services.

At least 2 years in a supervisory or managerial role, preferably leading field technicians or service teams.

Experience with installation, preventive maintenance, repair services, or after-sales support is preferred.