Service Now Developer

Visaya Knowledge Process Outsourcing Corporation; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

15% Night Differential

HMO coverage after 30 days

Retirement Benefits

24 Leave Credits per year

Wellness Program

Learning and Development Opportunities

Job summary

Visaya KPO is seeking an experienced ServiceNow Developer to design, develop, and maintain enterprise solutions on the ServiceNow platform. The role centers on scalable workflows, ITSM modules, integrations, Virtual Agent, and AI-powered automations to boost efficiency and user experience.

The ideal candidate has hands-on ServiceNow ITSM expertise, with JavaScript, Flow Designer, IntegrationHub, Virtual Agent, and Now Assist.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field, or equivalent experience.
• 3–5 years hands-on ServiceNow development experience (senior 5+ years preferred).
• Strong experience administering ServiceNow ITSM and related modules.
• Hands-on experience with Virtual Agent, Now Assist, chatbot development, and conversational workflows.
• Experience with Flow Designer and IntegrationHub for workflow automation.
• Proficiency in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, UI Policies).
• Experience integrating ServiceNow with enterprise apps using REST/SOAP APIs and web services.
• Understanding of Service Catalog, Knowledge Management, ACLs, and platform administration.
• Experience with upgrades, release management, and ALM; ITIL processes including Incident, Problem, Change, and Service Request Management.

Responsibilities

• Design, develop, configure, and maintain applications within the ServiceNow platform.
• Develop and enhance ITSM and related modules, including workflows, business rules, client scripts, UI policies, and catalog items.
• Configure and optimize Virtual Agent, Now Assist, chatbots, and AI-driven automation solutions.
• Design and implement workflow automation using Flow Designer and IntegrationHub.
• Develop and maintain integrations between ServiceNow and third-party apps via REST/SOAP APIs.
• Administer platform configurations including forms, tables, ACLs, and knowledge management.
• Troubleshoot platform issues and implement long-term solutions.
• Participate in upgrades, release management, testing, and deployment to ensure stability.
• Monitor performance and propose improvements for reliability and scalability.
• Create technical docs, designs, knowledge articles, and development standards.

Skills

ServiceNow development

JavaScript

Flow Designer

IntegrationHub

Virtual Agent

Now Assist

ITSM

REST/SOAP integrations

ITIL processes

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

ServiceNow Studio

REST clients (Postman)

Job description

About Visaya KPO

Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization recognized globally for service excellence, innovation, and a culture of malasakit. We build long-term partnerships through quality, reliability, and a people-first approach.

Role Overview

We are seeking an experienced ServiceNow Developer to design, develop, and maintain enterprise solutions on the ServiceNow platform. This role will focus on developing scalable workflows, platform enhancements, integrations, Virtual Agent solutions, and AI-powered automations that improve operational efficiency and user experience.

The ideal candidate has strong experience developing and administering ServiceNow ITSM and related modules, with hands-on expertise in JavaScript, Flow Designer, IntegrationHub, Virtual Agent, and Now Assist. This individual will collaborate closely with Infrastructure, Security, Application Support, and Business teams to deliver innovative ServiceNow solutions that support global operations.

Key Responsibilities

• Design, develop, configure, and maintain applications and solutions within the ServiceNow platform.
• Develop and enhance ServiceNow ITSM and related modules, including workflows, business rules, client scripts, UI policies, script includes, notifications, and catalog items.
• Configure, develop, and optimize ServiceNow Virtual Agent, Now Assist, chatbots, and AI-driven automation solutions.
• Design and implement workflow automation using Flow Designer, IntegrationHub, and other ServiceNow platform capabilities.
• Develop and maintain integrations between ServiceNow and third-party enterprise applications using REST/SOAP APIs and web services.
• Administer and optimize ServiceNow platform configurations, including forms, tables, ACLs, Service Catalog, Knowledge Management, and platform security.
• Troubleshoot and resolve complex platform issues through root cause analysis and implement long-term corrective solutions.
• Participate in platform upgrades, release management, testing, and deployment activities while ensuring platform stability.
• Monitor platform performance and recommend improvements to enhance reliability, scalability, and user experience.
• Create and maintain technical documentation, solution designs, knowledge articles, and development standards.
• Collaborate with Infrastructure, Security, Application Support, and Business stakeholders to gather requirements and deliver scalable ServiceNow solutions.
• Participate in Incident, Problem, Change, and Release Management processes following ITIL best practices.
• Provide technical guidance and mentorship to junior developers, administrators, and platform users.
• Stay current with new ServiceNow releases, AI capabilities, and platform best practices to recommend innovative solutions.
• Support continuous improvement initiatives focused on automation, digital transformation, and operational excellence.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• Minimum of 3-5 years of hands-on ServiceNow development experience (senior candidates with 5+ years preferred).
• Strong experience developing and administering ServiceNow ITSM and related modules.
• Hands-on experience with ServiceNow Virtual Agent, Now Assist, chatbot development, and conversational workflows.
• Experience developing workflow automation using Flow Designer and IntegrationHub.
• Proficiency in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions).
• Experience integrating ServiceNow with enterprise applications using REST/SOAP APIs and web services.
• Strong understanding of Service Catalog, Knowledge Management, ACLs, and platform administration.
• Experience with platform upgrades, release management, and application lifecycle management.
• Strong knowledge of ITIL processes, including Incident, Problem, Change, and Service Request Management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Willing to work onsite in Ortigas on a night shift schedule.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) certifications.
• ITIL Foundation Certification.
• Experience implementing AI-powered solutions using Now Assist, Generative AI, AI Search, or other conversational AI capabilities.
• Experience working in a healthcare or healthcare BPO environment.

Nice to Have

• Experience supporting AWS Connect voice environments and contact center technologies.
• Working knowledge of Microsoft 365, Windows, macOS, VPN connectivity, and enterprise endpoint support.
• Experience using remote support tools such as LogMeIn, TeamViewer, or similar platforms.
• Exposure to cloud platforms such as AWS or Microsoft Azure.
• Experience with Agile/Scrum development methodologies and DevOps practices.
• Familiarity with Git or other version control systems.
• Experience with ServiceNow module implementations beyond ITSM (e.g., ITOM, HRSD, CSM, SecOps, GRC, or App Engine).

Perks and Benefits

• 15% Night Differential
• HMO coverage after 30 days of employment (with option to add up to 2 dependents)
• Retirement Benefits
• 24 Leave Credits per year (convertible to cash)
• Holistic Employee Wellness Program
• Learning and Development Opportunities

Why Join Visaya KPO?

• Be part of a multi-awarded, 100% Filipino-owned company.
• Build enterprise-grade ServiceNow solutions supporting global operations.
• Work with emerging technologies including AI-powered automation, Virtual Agent, and Now Assist.
• Drive digital transformation through workflow automation and platform innovation.
• Enjoy industry-leading benefits in a supportive and inclusive environment.

Visaya KPO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.