Service Manager

EastWest Bank; Quezon; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Career development opportunities

Competitive salary package and bonuses

Mentorship and defined career paths

Job summary

East West Banking Corporation in Quezon City is seeking an experienced Service Manager to lead store operations onsite and ensure excellent customer service while meeting regulatory and profitability goals.

The role requires five years of supervisory branch experience, preferably from another bank, with a focus on AMLC rules, deposits, loans, and remittance processing. Growth and mentorship opportunities are highlighted.

Qualifications

• College graduate with business or accounting background.
• At least five years of supervisory experience in branch operations.
• Experience as an assistant manager from another bank is a plus.

Responsibilities

• Ensure adherence to AMLC requirements, including opening accounts and KYC updates.
• Oversee OTC transactions, deposits, loans, and remittances with proper controls.
• Log, report, and resolve complaints and maintain accurate records.
• Record daily store transactions and reconcile ledgers with accuracy.
• Support store profitability targets and cross-functional banking groups.

Skills

AML/KYC compliance

Account opening

Transaction monitoring

Over-the-counter approval

Customer service

Education

Bachelor's degree in Business or Accounting

Job description

About the Job

Location: QuezonCity

Corporate Level: Assistant Manager to Manager

Work Arrangement: Onsite

Our Store Operations Group is looking for experienced professionals to join us in QuezoCity with the role of Service Manager.

In this role, you will be responsible for running the store operations and ensuring great customer service, while following company and regulatory rules. You will also help the store meet its profit goals.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC (Know Your Customer) records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management. This includes handling checkbook orders, dealing with unclaimed checkbooks, processing bills, managing loans, clearing items, and addressing in-clearing check defects, while also supporting various banking groups like Corporate Banking, Wealth Management/Treasury, and Consumer.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving Store's profitability target.

What we're looking for

• College graduate, preferably any Business or Accounting-related course
• With at least five (5) years supervisory experience in handling in branch operations
• Preferably Assistant Managers from another bank with the same experience

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth