Service Management Specialist (Incident and Problem)

AIA Shared Services; Manila; On-site; PHP 400,000 - 800,000; Full time

Job summary

AIA Shared Services, via its AIA Digital+ hub, seeks an IT infrastructure professional to manage infrastructure and applications and to support internal users in Manila, Philippines. You will configure, install, and maintain servers and network hardware, and provide on-site and remote support to ensure reliable systems.

Join a dynamic team that powers healthier, longer, better lives across Asia-Pacific and helps drive innovation at AIA Digital+.

Qualifications

• Responsible for managing information technology infrastructure and applications within AIA
• Provide technical support to internal users, on-site and remote
• Configure, install, maintain and upgrade computer hardware and software

Responsibilities

• Provide technical expertise in the management of network facilities
• Configure, install, maintain and upgrade computer hardware including servers, laptops, switches, routers and software
• Administer web system hardware and operating system server software
• Provide on-site and remote technical support to internal users of computer applications and hardware

Skills

IT infra management

Technical support

Hardware configuration

Network facilities

Tools

Windows Server

Linux

Networking hardware

Job description

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for managing information technology infrastructure as well as applications and software within AIA and providing technical support to internal users

• Provide technical expertise in the management of network facilities
• Configure, install, maintain and upgrade computer hardware including physical hardware such as servers, laptops, network switches, routers and software
• Administer web system hardware and operating system server software
• Provide on-site and remote technical support to AIA's internal users of computer applications and hardware

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA