Service Leader - Security

Shangri-La Group; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shangri-La Makati invites you to lead our Security Team in delivering safe and exceptional hospitality. As Service Leader – Security, you will manage day-to-day operations, enforce standards, and coach colleagues to uphold hotel and department policies.

You bring a professional Security Management qualification, at least 3 years in hotel or security, and strong risk assessment skills. Knowledge of access control, CCTV, alarms, and strong communication will help you protect guests and colleagues

Qualifications

• Certificate or above with professional qualifications in Security Management.
• Minimum 3 years of relevant experience in the hotel or security industry.
• Valid Security Personnel Permit and ability to assess risks.

Responsibilities

• Manage the team effectively to drive day‑to‑day security operations.
• Ensure security operations are followed to established standards and policies.
• Provide guidance and coaching to maintain hotel and departmental standards.
• Cultivate and maintain guest relations to enhance satisfaction.
• Report guest or security concerns to Management immediately.

Skills

Communication skills

Risk assessment

Team player

Education

Certificate or above with professional qualifications in Security Management

Tools

Access control systems

Alarm monitoring systems

CCTV systems

Job description

Find your Shangri‑La in Shangri‑La.

Shangri‑La has been creating joyful moments through heartfelt hospitality since 1971 — and that spirit continues to guide us today.

As we look ahead to new horizons, we invite you to be part of our growing Shangri‑La family and make a meaningful impact on the world — through joy, shared purpose, and our Asian art of hosting.

Makati Shangri‑La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world‑class restaurants and bars, top‑of‑the‑line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

We are looking for Service Leader – Security to join our team!

Key Responsibilities

• Manage the team effectively to drive day‑to‑day security operations
• Ensure security operations are strictly followed to established standards and policies
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards
• Cultivate and maintain excellent guest relations to enhance their satisfaction
• Handle guests’ inquiries promptly and effectively, and report any complaints related to security or safety to Management immediately

About You

• Certificate or above with professional qualifications in Security Management
• Minimum 3 years of relevant experience in the Hotel or Security Industry
• Valid Security Personnel Permit
• Ability to assess risks and perform independent security/operations reviews and audits
• Sound knowledge of security access control system, alarm monitoring system and CCTV system
• Self‑initiated team player with good communication skills

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal‑opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.