Service Fulfillment Unit Lead
BDO Unibank
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Job summary
BDO Unibank is seeking a Service Fulfillment Unit Head to oversee the Service Fulfillment Unit within Consumer Banking Group, ensuring queries and concerns from Auto, Home and SME loan clients are addressed promptly and within standard service levels. The role guides counterparts in Extension Offices and aligns with established work processes.
You will supervise case reviews and escalations, support policy updates, and drive unit performance through training, reporting, and continuous service
Job description
BDO Unibank is seeking a Service Fulfillment Unit Head to oversee the Service Fulfillment Unit within Consumer Banking Group, ensuring queries and concerns from Auto, Home and SME loan clients are addressed promptly and within standard service levels. The role guides counterparts in Extension Offices and aligns with established work processes.
You will supervise case reviews and escalations, support policy updates, and drive unit performance through training, reporting, and continuous service
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