Service Fulfillment Officer

BDO Unibank; Senator Ninoy Aquino; On-site; PHP 420,000 - 700,000; Full time

Job summary

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services.

The Service Fulfillment Officer will be responsible for manage the Elite and/or Core credit cards portfolio. He/She will handle and resolve cases escalated from the Call Center, BDO branches, email and internal units as well as entertain walk-in clients ensuring high level of customer satisfaction without compromising the Bank’s policies and profitability.

Qualifications

• Bachelor’s degree in any field.
• At least 3 years banking experience in customer service gained from banking industry.
• Willing to work onsite in Ortigas.

Responsibilities

• Efficient facilitation of customer service inquiry and request
• Commits that daily service requests from customers are delivered and/or fulfilled within the established turn-around time (TAT) and in accordance with the Bank’s service standards and core values
• Handles logs and resolves Service Fulfillment Unit Request Tracker all inquiries and requests
• Constructs customer communications via written (ie. email / mail correspondence) and oral form as part of case resolution
• Prepares memo for requests related loan amendment that are routed to Consumer Banking Business Unit and Group Head for approval
• Responsible in monitoring open cases and escalating / coordinating with Execution Units for case resolutions within the agreed turn-around time (TAT)

Skills

Customer service

Banking experience

Communication skills

Education

Bachelor's degree

Job description

Job Description:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise "We Find Ways," we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Service Fulfillment Officer will be responsible for manage the Elite and/or Core credit cards portfolio. He/She will handle and resolve cases escalated from the Call Center, BDO branches, email and internal units as well as entertain walk-in clients ensuring high level of customer satisfaction without compromising the Bank’s policies and profitability.

Key Responsibilities

• Efficient facilitation of customer service inquiry and request
• Commits that daily service requests from customers are delivered and/or fulfilled within the established turn-around time (TAT) and in accordance with the Bank’s service standards and core values
• Handles logs and resolves Service Fulfillment Unit Request Tracker all inquiries and requests
• Constructs customer communications via written (ie. email / mail correspondence) and oral form as part of case resolution
• Prepares memo for requests related loan amendment that are routed to Consumer Banking Business Unit and Group Head for approval
• Responsible in monitoring open cases and escalating / coordinating with Execution Units for case resolutions within the agreed turn-around time (TAT)

Qualifications

• Bachelor’s degree in any field
• At least 3 years banking experience in customer service gained from banking industry
• Willing to work onsite in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.

Requirements: