Service Fulfillment Manager

Globe Telecom, Inc.; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

Globe Telecom, Inc. is seeking a Service Fulfillment Manager in Manila to bridge program strategies with ground realities. This role involves collaborating with Territory partners, providing expertise on network builds, and validating demand data. Key deliverables include integrating business commitments with demand requirements and assessing economic viability for demand opportunities. Candidates should have strong analytical skills and experience in stakeholder collaboration. Join us in creating a Globe of Good where your passion shapes the future.

Qualifications

• Proven ability to collaborate effectively with various stakeholders.
• Strong analytical skills for assessing demand and validating results.
• Experience in network builds and prioritization decision-making.

Responsibilities

• Collaborates with Territory partners to fulfill tactical imperatives.
• Provides consulting expertise for value and demand-based decision making.
• Engages in field work to validate demand data using on-ground indicators.

Job description

## Service Fulfillment ManagerApplylocations: 18F The Globe Towertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0000018868At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**This role will entail bridging program-wide strategies, principles, and priorities, with assessments anchored on ground realities to fulfill territory imperatives**DUTIES AND RESPONSIBILITIES:*** Collaborates with Territory partners to fulfill tactical imperatives vis-à-vis national strategies* Provides consulting expertise to the Territories for value & demand-based decision making on network builds and prioritization* Drives build nominations vis-à-vis approved business principles* Secures Territory alignment and drives resolution for dispositions on new nominations, business casing results, prioritization and timing* Engages in field work and validates demand data using on-ground indicators* Validates and seeks to resolve CX findings using planning lens* Creatively approach planning process to serve the right demand w/ the right solution, right timing, and right cost**KPIs:*** Business OKRs per Territory* CX/NPS Targets per Territory* Growth Objectives* Demand Objectives* Validation Objectives* Benefits Realization Metrics* Collab Scores**TOP 3-5 DELIVERABLES:*** Integration of Business commitments and demand requirements across technologies per geographic area, optimizing solutions and evaluating trade-offs* Business casing and financial drivers assessment for economic viability of demand opportunities vis-à-vis cost to serve* Opportunities identification for bottoms-up demand using on ground indicators, resolution of key gaps, and reaching consensus on plan to serve the requirement* Vetting of requirements and assumptions of stakeholders using internal data, customer insights, ground indicators, and technical expertise**Equal Opportunity Employer** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.