Service Engineer

ABB; Merida; On-site; PHP 2,039,000 - 3,059,000; Full time

Benefits offered by this job

Performance Bonus

Saving fund

Paid parental leave

Life insurance

Retirement plan

Health and dental insurance

Wellbeing program

Flex days

Employee Assistance Program

Job summary

ABB, líder en soluciones industriales, busca un profesional para liderar el área de Hoisting Service en Merida, Yucatán. El rol abarca soporte técnico, mantenimiento y mejoras en sistemas de izaje; se trabajará con el equipo de Automatización de Process Industries.

El candidato ideal debe tener al menos 5 años en sistemas industriales, experiencia en izaje minero y habilidades de comunicación en inglés. Se valora disponibilidad para viajar y trabajar en entorno dinámico.

Qualifications

• Inglés excelente para reportes y presentaciones a clientes.
• Capacidad de trabajar en entornos de servicio multiedificio.
• Habilidad para comunicarse con clientes y empleados.

Responsibilities

• Ser el punto clave para aspectos técnicos tras el inicio del sistema y liderar el programa de mantenimiento de los ascensores.
• Proporcionar soporte técnico en sitio o remoto para instalación y puesta en marcha y mantenimiento.
• Realizar inspecciones y auditorías del sistema de izaje para asegurar operación y seguridad.
• Asesorar a clientes sobre soluciones de servicio conforme a procesos y normas de seguridad.
• Identificar posibles fallas y proponer acciones correctivas para evitar problemas futuros.
• Reportar trabajos realizados con prontitud y hacer seguimiento cuando haga falta.
• Sugerir mejoras de producto, calidad y servicio al cliente y discutirlas con la gerencia.

Skills

Inglés fluido

Enfoque al cliente

Education

Licenciatura

Job description

Este Puesto Reporta a Operations Manager

En ABB, ayudamos a las industrias a funcionar de forma más eficiente y limpia, y cada una de las personas que trabajan aquí lo hace posible. Estarás capacitado para liderar, apoyado para crecer y orgulloso del impacto que creamos juntos. Únete a nosotros y ayuda a que funcione lo que hace funcionar el mundo.

Este Puesto Reporta a Operations Manager

What We Believe In

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role: Own the Challenge

You will execute service work as part of the ABB Hoisting Service Team specializing in mine hoist systems. You will learn and be involved on the complete hoisting system including mechanics and hydraulics with a specific focus on electrical powertrain and controls.

The Work Model For The Role Is

This role is contributing to the Automation Process Industries division in Merida, Yucatan.

You Will Be Mainly Accountable For

• This role will be the key point of contact for all technical aspects after the system start-up as well as leading the maintenance program for the hoist systems.
• Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and make analysis through remote or on-site activity in different Service categories.
• Conduction hoisting system inspections and audits to ensure proper operation and safety level of the system.
• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making recommendations to avoid the problem in the future.
• Reporting work done in a timely manner and following up when needed.
• Making suggestions for product, quality, and customer service improvements, and discussing them with management.
• Require hands-on support at customer sites.

Our team dynamics You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications For The Role

• Minimum of 5 years of related experience with industrial systems.
• Mine hoist systems knowledge and experience are a definite asset. -
• Strong customer focus and the ability to relate well to customer needs.
• Bachelor's degree
• Excellent English communication skills including the ability to write reports and speak effectively before customers or employees.
• Strong customer focus and the ability to relate well to customer needs. Must be able to work in a multi-disciplined service environment often under pressure filled conditions.
• Availability for travel requirement

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

We also offer our employees the following benefits:

• Performance Bonus
• Saving fund
• Paid parental leave
• Life insurance
• Retirement plan
• Health and dental insurance
• Wellbeing program
• Flex days
• Employee Assistance Program (PAE)
• Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

More About Us

ABB’s Automation business enables the operation of large and complex industrial infrastructures that deliver essential resources, from energy and materials to water and manufactured goods.

ABB's Mine Hoist Systems team delivers solutions and services ensuring our customers get the most out of their investment. Our hoisting solutions help improve safety and productivity of the mines while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities.

Our Hoisting Service Team supports customers with their ABB hoisting systems and solutions throughout North America. Our customers operate 24x7 and rely on ABB to support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.

Construir un futuro más limpio e inteligente requiere todo tipo de mentes: las curiosas, las valientes y las creativas. Por eso acogemos a personas de todos los orígenes y experiencias.

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